When troubleshooting any issues with the Arrow hardware and/or software we recommend starting with the procedures below:
Uninstall / Reinstall UAD Software
Mac users: Click here for complete uninstall / reinstall directions.
Windows users: Click here for complete uninstall / reinstall directions.
Replace Thunderbolt 3 Cable
Bad or defective Thunderbolt cables can cause many issues with Arrow, Apollo, or UAD devices. If your problem persists after performing the procedures listed above, we recommend replacing your Thunderbolt cable to eliminate that as a possible cause of the problem. Note that Arrow requires a Thunderbolt 3 (USB-C) cable*.
*Not all USB-C cables support Thunderbolt 3. For details, see this article.