Please check through these steps to resolve some common Apollo and Satellite hardware registration issues and questions.

UA Connect does not add Apollo or Satellite hardware.

UA Connect is currently for Native UAD plug-ins, UA microphones, UAFX guitar pedals and Volt interfaces.

You get any native UAD plug-ins you own simply by signing in to UA Connect with the account credentials you use on uaudio.com
 

If you have already registered your device, you do not need to do so again.
You can sign in to your UA account on uaudio.com, and check the My UA Hardware pane to see if your hardware is registered.

If you have not yet registered your Apollo or Satellite Hardware:

Please verify that you have checked the following:

Correct cable:

Apollo Data Cable Guide

Required installation instructions for Apple Silicon (if you have an Apple Silicon Mac):

Apple Silicon M1 & M2 Compatibility Info

Required steps for compatible Thunderbolt Windows computers:
Configuring Windows for Thunderbolt

Check the UAD-Meter & Control Panel Application application for any error messages, because if the hardware cannot connect, you will not be able to complete registration.

If you do not know the serial number of the device, you can open the UAD-Meter & Control Application, and save a detailed system profile.  Opening that profile will reveal the serial numbers of any connected Apollo or Satellite devices.

To register an Apollo or Satellite, you can follow this process:

How to Register Used Hardware 

• This works for new or used devices, select accordingly and correctly.
• You may receive an error message if you have already started this process.  Continue with the remaining steps to complete registration.
   

Read, Install and Restart

You do not need to wait for a browser window to appear after installing and restarting.

You don't need to restart the machine if the UAD software is already installed.

The final stage to complete registration is to authorise your plug-ins from the UAD meter and Control Panel application: