Apollo Basic Troubleshooting

When troubleshooting any issues with the Apollo hardware and/or software we recommend starting with the procedures below:

Note: Click here if your Apollo is not being recognized by the computer via Thunderbolt.

Apollo Hardware Reset

Click here for Apollo hardware reset directions.

Uninstall / Reinstall UAD Software

Mac Users: Click here for complete uninstall / reinstall directions.

Windows Users: Click here for complete uninstall / reinstall directions.

Replace FireWire / Thunderbolt Cable

Bad or defective data cables (FireWire or Thunderbolt) can cause many issues with Apollo / UAD devices. If your problem persists after performing the procedures listed above, we recommend replacing your data cable (FireWire or Thunderbolt) to eliminate that as a possible cause of the problem. 

Check Firmware (FireWire only)

If your Apollo is not recognized when connecting to the computer via FireWire for the first time, then it may have Thunderbolt firmware installed. Click here for more information. 

Confirm PCIe-to-FireWire 800 Adapter Card (Windows FireWire only)

A UA-tested PCIe-to-FireWire 800 adapter card is required for Windows FireWire systems. Click here for a list of UA-tested PCIe-to-FireWire 800 adapter cards

Important Note: These PCIe-to-FireWire adapter cards are tested with the FireWire driver included with Windows 7. When installing the cards, Windows will automatically use the built-in driver. To avoid unexpected behavior, DO NOT UPDATE THE DRIVER from the manufacturer's software disk or website, even if instructed to do so by the documentation included with the adapter cards.

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