When troubleshooting any issues with the Apollo 8/8p hardware and/or software we recommend starting with the procedures below:

Note: Click here if your Apollo 8/8p is not being recognized by the computer.

Apollo 8/8p Hardware Reset

Click here for Apollo 8/8p hardware reset directions.

Uninstall / Reinstall UAD Software

Mac users: Click here for complete uninstall / reinstall directions.

Windows users: Click here for complete uninstall / reinstall directions.

Replace FireWire / Thunderbolt Cable

Bad or defective Thunderbolt data cables can cause many issues with Apollo / UAD devices. If your problem persists after performing the procedures listed above, we recommend replacing your data cable Thunderbolt to eliminate that as the cause of the problem.