UAD Plug-Ins

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Apollo Thunderbolt Desktop Basic Troubleshooting

When troubleshooting any issues with the Apollo Twin hardware and/or software we recommend starting with the procedures below:

Note: Click here if your Apollo Thunderbolt Desktop is not being recognized by the computer.


Hardware Reset

Apollo Twin Hardware Reset 

Apollo Twin MkII Hardware Reset

Apollo Twin X Hardware Reset

Apollo x4 Hardware Reset


Uninstall / Reinstall UAD Software

Mac users: Click here for complete uninstall / reinstall directions.

Windows users: Click here for complete uninstall / reinstall directions.


Replace Thunderbolt Cable

Bad or defective Thunderbolt cables can cause many issues with Apollo / UAD devices. If your problem persists after performing the procedures listed above, we recommend replacing your Thunderbolt cable to eliminate that as a possible cause of the problem.