When troubleshooting any issues with the Apollo Twin hardware and/or software we recommend starting with the procedures below:
Note: Click here if your Apollo Thunderbolt Desktop is not being recognized by the computer.
Uninstall / Reinstall UAD Software
Mac users: Click here for complete uninstall / reinstall directions.
Windows users: Click here for complete uninstall / reinstall directions.
Replace Thunderbolt Cable
Bad or defective Thunderbolt cables can cause many issues with Apollo / UAD devices. If your problem persists after performing the procedures listed above, we recommend replacing your Thunderbolt cable to eliminate that as a possible cause of the problem.