Apollo Twin & Apollo Twin MkII Basic Troubleshooting

When troubleshooting any issues with the Apollo Twin hardware and/or software we recommend starting with the procedures below:

Note: Click here if your Apollo Twin is not being recognized by the computer.

Hardware Reset

Apollo Twin Hardware Reset 

Apollo Twin MkII Hardware Reset

Uninstall / Reinstall UAD Software

Mac users: Click here for complete uninstall / reinstall directions.

Windows users: Click here for complete uninstall / reinstall directions.

Replace Thunderbolt Cable

Bad or defective Thunderbolt cables can cause many issues with Apollo / UAD devices. If your problem persists after performing the procedures listed above, we recommend replacing your Thunderbolt cable to eliminate that as a possible cause of the problem. 

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