Purchasing Plug-in Licenses
The UAD software installer always installs the complete suite of available UAD plug-ins to the hard drive during installation. Therefore when you purchase an optional license, you don’t download that individual plug-in. Instead, you download a newer authorization file, which enables the plug-in file that is already installed.

Coupons
Coupons may be issued from time to time as a part of online store promotions. Coupons are issued to your UA account automatically. The coupon dollar amount is in your account as a credit, ready to be applied to your store purchase. Coupons expire after a limited time period, and they can be used only once.

Coupons are a great reason to subscribe to promotional announcements. Email subscription preferences are specified on your “My Profile" page at www.uaudio.com.

Buying Plug-Ins
To obtain optional UAD plug-in licenses, simply visit our online store, browse the complete line of plug-ins at our secure online store, and complete your purchase with several payment options or use the any promotional discount coupons. Lots of product information such as features, specifications, audio/video demos, and reviews are available on the plug-in product pages at the store to help you make your buying decisions.

Purchase & Authorization Procedure
To purchase and authorize an optional UAD plug-in:

1. Login to your Account at www.uaudio.com. Your email address is your login.
2. Click the “Store” menu, then browse the available plug-in selections.
3. Add the items you wish to purchase to your shopping cart.
4. Click the Checkout button when you are ready to proceed to checkout. At this point you will be able to review the contents of your shopping cart. Now you can either continue shopping or proceed to check out page. 
5. Apply any promotional discount coupons.
6. Select payment method: Credit card or PayPal.
7.  The order confirmation page appears.
8. Verify the order confirmation page, then click Confirm Order once. The transaction is processed, and the “order complete” page appears.
9. Purchased UAD plug-in licenses are issued immediately to My Systems. Any authorization file downloaded after this point contains the new license.
10. Update your authorizations by clicking the Authorize Plug-ins button in the UAD Meter & Control Panel.
    
    

Account Information FAQ

If I'm an existing registered user, am I already in the system?
Yes. If you’re not sure if you are already registered, try logging in with your email address and password. If you forgot your password, click the "Forgot Your Password?" link to have a new one emailed to you. You can then login using your email address and this new password to view your account information and authorizations. You can also update your registration information or change your password from the “My Profile” tab. Alternately, you can contact UA and ask us to look up your information.

What happens if I forget my password?
If you forget your password, you click on the new password link on the login page and request a new password. An email will be sent to you shortly with your new password. At this point you can login and change it to a new password of your liking.

What payment methods do you accept?
The web store accepts Visa, MasterCard, American Express and Discover credit cards. The web store also accepts PayPal. Universal Audio does not support bank wire transfers.

Is my payment secure?
Yes. The UA online store uses strong SSL encryption to protect your transactions and privacy. 

What currencies are used in the UA store?
Prices listed in the UA store are listed in British Pounds (GBP), Euros (EUR), or US Dollars (USD) depending on region. All prices listed in dollars ($) are in USD.

How do I change my email address or my address?
Instructions for changing your UA account email address can be found here.