Troubleshooting Disabled UAD Plug-Ins

UAD plug-ins can become "disabled" when loaded into your DAW or Console application for a number of reasons - when this happens, a red DISABLED message appears across the bottom of the plug-in GUI and the plug-in itself will stop processing audio. Sometimes the cause is something simple, such as running out of resources to process UAD plug-ins or a UAD device getting unplugged from the computer, and other times the cause is less clear such as a failed data cable or a corrupt software installation. The troubleshooting guide below addresses these possible causes through a number of general troubleshooting steps that we have found to reliably resolve the majority of issues with disabled UAD plug-ins. 

Check the Error Message

The first step in understanding why a particular UAD plug-in has become disabled is to check the message that appears. Sometimes a UAD plug-in will be disabled immediately when you load it into your DAW or Console and other times the plug-in will become disabled after a period of time, but in either case a message will accompany the plug-in being disabled. The only situation where a UAD plug-in will load as disabled without showing an error message is if there is no UAD device recognized by the system, so if you don't see any error messages first check to make sure that your UAD device is turned on, connected to the computer, and recognized in the UAD Meter & Control Panel software. 

These messages always start with the text "One or more UAD plug-ins have been disabled", but will go on to give more details about why the plug-in was disabled. The messages can be broken down into two main categories - messages relating to UAD resources (i.e. DSP, PGM, & MEM), and error code messages. 

DSP, PGM, & MEM Messages

If a UAD plug-in becomes disabled when you try to load it and you get a message referring to DSP, PGM, or MEM then this indicates that you don't have enough of a particular resource available to process the UAD plug-in that you are trying to load.

DSP, PGM, and MEM are resources used to process UAD plug-ins. The percentage of DSP, PGM, and MEM currently being used is shown for the UAD system as a whole in the UAD Meter, and for each individual DSP chip of the system on the System Info tab of the UAD Control Panel.

DSP, PGM, & MEM percentages for the UAD system as a whole shown in the UAD Meter

DSP, PGM, & MEM loads for each individual DSP chip shown on the System Info tab of the UAD Control Panel

Here are some common examples of DSP, PGM, & MEM messages:

"The plug-in was unable to load because the DSP load limit was exceeded."

Since most UAD plug-ins use more DSP than PGM or MEM, this is the most commonly seen message of this type. It typically indicates that there is not enough DSP available on your UAD device(s) to load the plug-in you are attempting to load, or in rarer cases it can indicate that the DSP load limit setting on the Configuration tab of the UAD Control Panel has been manually set lower than 100% and exceeded.

 

"The plug-in was unable to load. Out of PGM/MEM resources and/or DSP load limit exceeded."

This message typically appears when you have exceeded your available PGM resources, making it more common with UAD plug-ins that use an exceptionally high amount of PGM such as the Ocean Way or AKG BX 20 plug-ins. In some cases, this error can appear when re-opening a DAW session that previously worked on your system - if that's happening to you, see this article

"The plug-in was unable to load because a Console channel's DSP limit is exceeded."

If you're an Apollo user, you may have seen this message before when trying to load a particular chain of UAD plug-ins into a single Console channel. This message relates to a DSP limitation that is specific to Console - for more information, see this article

When any of these messages appear, the first thing you'll likely do is check the UAD Meter to see how much DSP, PGM, and MEM is being used. Depending on the situation, it can look as though there are plenty of resources available judging by the percentages shown in the UAD Meter however your UAD plug-ins may still not load because of resource availability. In these situations it's important to remember that a single UAD plug-in must be processed by a single DSP chip and cannot be split up to be processed by multiple DSP chips. For example, if you wanted to load a UAD plug-in that uses 40% of the DSP of a single DSP chip, one of the DSP chips in the system must have at least 40% of it's DSP available or the plug-in will not be able to load. The individual DSP, PGM, and MEM loads of each DSP chip in your system can be found on the System Info tab of the UAD Control Panel, as shown in the screenshot above

How many UAD plug-ins you can load simultaneously before you run into one of these resource availability messages and start experiencing disabled plug-ins depends on many things - what sample rate you're working at, what UAD plug-ins are already loaded, what UAD plug-in you are attempting to load, what UAD devices you are using, and various UAD software settings will all factor in. For additional details regarding DSP, PGM, & MEM resources and how they relate to UAD plug-in counts, see this article

Error Code Messages

The other type of messages that can accompany disabled UAD plug-ins are error code messages. These are messages that appear when there are plenty of resources available to load the UAD plug-in in question and for all intents and purposes the plug-in should be able to load, but for one reason or another becomes disabled due to a problem. Some of the more common examples of these types of error code messages are shown below:

 Code -38: A general error indicating a communication issue between the computer and UAD device(s) - think of it as a 'check engine light' for the UAD system. If the error persists after a cold reboot of the computer and UAD device(s), try the suggestions in the Basic Troubleshooting guides below. 

Code -50: Similar to the code -38, this is a general communication error. See the Basic Troubleshooting guides below for troubleshooting suggestions.  

Code -93: A FireWire communication error. Common causes of these types of errors are Sleep Mode being enabled on the computer or bad FireWire cables. See the Basic Troubleshooting guides below for additional troubleshooting suggestions. 

These types of error code messages can appear for a number of different reasons. We have developed a set of troubleshooting steps that more often than not resolve the underlying causes of these issues in cases where the problem is not resolved by a cold reboot of both the computer and the UAD device (FireWire users: Always turn the UAD device on before turning on the computer). These steps include a complete uninstall / reinstall of the UAD software which addresses the possibility of a corrupt software installation, corrupt or missing preference file etc, a hardware reset (if using an Apollo interface) to re-initializes the UAD hardware, and replacing the data cable (FireWire, Thunderbolt, or USB) to eliminate the possibility of a failed cable causing the errors. For a full walkthrough of these steps please see the troubleshooting guide below for your UAD product:

Apollo (silver) Basic Troubleshooting

Apollo Twin Basic Troubleshooting

Apollo Twin USB Basic Troubleshooting

Apollo 8 & Apollo 8p Basic Troubleshooting

Apollo 16 & Apollo 16 mkII Basic Troubleshooting

UAD-2 DSP Accelerator Basic Troubleshooting

 

Further Testing

In some rare cases, incompatibilities with particular plug-in, DAW, or OS versions can cause issues with UAD plug-ins. If you've gone through all of the steps suggested above and are still having issues with disabled UAD plug-ins when plenty of UAD resources are available, there may be additional testing that you can perform to narrow in on the problem. 

Check Computer, DAW, & OS Compatibility

Computer hardware and software compatibility can change pretty quickly so it's important to know and maintain the compatible versions of your various softwares in order to avoid problems. When it comes to UAD plug-ins and plug-ins in general, first make sure that the host DAW application that you are using is compatible with your operating system by checking with the DAW manufacturer. We generally recommend installing the latest updates for your DAW and OS unless there are other compatibility issues preventing you from doing so. When in doubt, check with your DAW or operating system manufacturer for the latest compatibility information. 

Check Plug-In Compatibility

In general it is always recommended to install the latest available version of all the plug-ins in use on your system, UAD or otherwise, unless you are prevented from doing so by DAW or OS compatibility issues. Keeping the most up-to-date plug-in versions installed on your system minimizes the chance for bugs and compatibility issues that can affect the performance of your system.

If you suspect another third party plug-in is causing an issue with one of your UAD plug-ins, a great way to narrow the problem down to one particular plug-in or the other is to temporarily remove one or more of the offending plug-ins from your DAWs plug-in folders and test again. For example, removing all non-UAD plug-ins from your DAWs plug-in folders and reopening the DAW will give you a chance to test the UAD plug ins in the DAW by themselves without the chance of any other plug-ins causing compatibility issues. Once you verify that the UAD plug-ins work correctly you can then add your other third party plug-ins back to the DAWs plug-ins folder one at a time and test to see if one particular plug-in is causing the issue.

Still Need Help?

If you still find yourself dealing with unexpectedly disabled UAD plug-ins after going through this troubleshooting guide, please submit a request for support with the following information/files:

  • A screenshot or exact copy of the error code or message that you are receiving when your UAD plug-in(s) become disabled
  • A Detailed UAD System Profile

Directions for generating a Detailed UAD System Profile:
1) Launch UAD Meter & Control Panel
2) Open SYSTEM INFO window
3) Click the 'Save Detailed System Profile' button
4) Re name this file to 'Your Name UAD System profile' and save to the desktop

  • A System Info report for your computer 

Mac Directions:
1) Click on the Mac / Apple icon in the top left corner of the screen
2) Go to 'About This Mac'
3) Go to 'More Info'
4) Go to 'System Report' 
5) Go to File > Save to save the report to your computer

Windows Directions:
1) Go to Start Menu > Run
2) Type "msinfo32.exe" and press enter
3) Go to File > Save to save the file to your computer

Please gather these files and submit a support request by clicking the button below:

Submit a Support Request

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