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Complete Studio Upgrade Promo FAQ

From July 1st through September 30th, purchase a 4-710d Tone-Blending Mic Preamp from an authorized UA dealer and you’ll get a UAD-2 QUAD DSP Accelerator (PCIe or Satellite Thunderbolt/FireWire/USB) with the included Analog Classics Plus Plug-In Bundle — absolutely FREE! 

See below for answers to common questions regarding the Complete Studio Upgrade promotion. For complete promotion details, click here to view the promotion page.

Frequently Asked Questions

Can I choose what kind of UAD-2 QUAD DSP Accelerator I receive?

Yes. When signing up for the promotion you will be able to choose a UAD-2 QUAD PCIe card or a UAD-2 Satellite (FireWire, Thunderbolt, or USB).  

You say the 4-710d must be purchased by an authorized UA retailer. Who is considered an “Authorized UA Retailer”?

An authorized UA retailer is a dealer or distributor with whom Universal Audio has a written agreement to sell our products and participate in all UA promotional offers. We also provide support and service for all Universal Audio products sold by our authorized retailers.

If I buy from an unauthorized dealer can I still qualify for the promotion?

Unfortunately, no. Unauthorized retailers are selling products of unknown origin. We do not encourage our customers to engage in transactions with these dealers. UA products purchased through unauthorized retailers do not qualify for promotions or technical support.

Where can I find a list of authorized UA retailers?

Visit our dealer locator here.

Do purchases made on eBay qualify for the promotion?

Nope.

If I buy a 4-710d from an authorized UA retailer within the promotional time frame, how do I get my free UAD-2 QUAD DSP Accelerator?

It depends on where you live.

UA will be directly shipping a UAD-2 QUAD DSP Accelerator to you if you live in the following countries: US, Canada (via our distributor, HHB Canada), Japan (via our distributor, Hookup Inc), UK, and the following EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Denmark, Finland, France, Germany,  Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Spain, Switzerland.

If you live in any of these countries, you must fill out the redemption form. We will ship the UAD-2 QUAD DSP Accelerator directly to you. You’ll need to create a UA account if you haven’t already. 

If you live in any country other than the ones listed above: We ask that you support your local dealers and purchase from an authorized UA retailer in your region. When you purchase from your local retailer, you will get a free UAD-2 QUAD DSP Accelerator at the time and place you purchase your 4-710d.

Your redemption form asks for my phone number. Why do you need my phone number?

We sometimes receive calls from our shipping partners if they are having trouble delivering your package. We need to be able to contact you quickly if this happens.

Please note: UA is not responsible for shipping delays that are caused as a result of incomplete or incorrect information submitted on redemption forms.

Shipping FAQs

What if I live in a country other than the one where I purchased the 4-710d? Can the UAD-2 QUAD DSP Acclerator be shipped to me in my home country?

No. Your shipping address must be in the same region where you purchased your 4-710d.

  • If you purchased a 4-710d in the US, we will only deliver your UAD-2 DSP Accelerator to a US address.
  • If you purchased a 4-710d in Japan, our distributor, Hookup Inc, will only deliver your UAD-2 DSP Accelerator to a Japanese address.
  • If you purchased a 4-710d in Canada, our distributor, HHB Canada, will only deliver your UAD-2 DSP Accelerator to a Canadian address.
  • If you purchased a 4-710d in the EU, we will only ship to an address in the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Spain, Switzerland, UK.
  • If you purchased a 4-710d in the UK, we will only deliver your UAD-2 DSP Accelerator to a UK address.

The required customs paperwork and high shipping costs prevent us from doing otherwise. Again, we ask that you support your regional authorized retailers.

IMPORTANT REMINDER: If you live in any country other than the ones listed above you will get a free UAD-2 DSP Accelerator at the time and place you purchase your 4-710d.

I live in Australia. Can I purchase my unit from an authorized retailer in the US, or EU, or Canada, and still qualify for the promotion?

Again, no. Just like every other region, Australian customers must purchase their 4-710d from authorized Australian dealers to qualify. Since you are not in one of the above listed countries, you will receive a UAD-2 DSP Accelerator when you purchase a qualifying 4-710d at your local store.

This example applies to any other region. Your shipping address must be in the same region where you purchased your 4-710d, otherwise you do not quality for a UAD-2 DSP Accelerator.

What qualifies as a region?

Basically every country is its own region, except for the EU, which consists of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Spain, Switzerland, UK.

Ok, got it. How long should I expect to wait for my UAD-2 DSP Accelerator to arrive?

Approximately 6-8 weeks. You’ll receive a shipping notification to the email address you provided when it’s on its way.

Do you deliver to P.O. Boxes?

No. We must have a physical address in order to deliver your UAD-2 DSP Accelerator.

Do you deliver to APO/FPO addresses?

No. Because of our shipping partners’ requirements we are unable to ship to APO/FPO addresses. Customers who use APO/FPO addresses should provide a qualifying address of a friend or family member where we can ship your UAD-2 DSP Accelerator.

I am usually not home during the day. Does the package require a signature?

Yes. Many of our customers provide a work or business address for us to ship to for this reason.

My home/building requires an entrance code. Will you still deliver?

No. Our shipping partners will usually not deliver to an address that requires a code to gain access. Please provide an alternate address.

My package was returned to Universal Audio before I could get it. Can you resend it?

No. If you anticipate being out of town or unable to retrieve your package, please provide an address where someone can sign for it and hold it until you are able to retrieve it. If you find yourself in a bind, please contact our customer support team, but please do your best to make alternate arrangements.

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