When troubleshooting any issues with the Apollo Solo hardware and/or software we recommend starting with the procedures below:

Hardware Reset

Apollo Solo Hardware Reset

Uninstall / Reinstall UAD Software

Mac users: Click here for complete uninstall / reinstall directions.

Windows users: Click here for complete uninstall / reinstall directions.

Replace Thunderbolt 3 Cable

Bad or defective Thunderbolt cables can cause many issues with Apollo or UAD devices. If your problem persists after performing the procedures listed above, we recommend replacing your Thunderbolt cable to eliminate that as a possible cause of the problem. Note that Apollo Solo requires a Thunderbolt 3 (USB-C) cable*.

*Not all USB-C cables support Thunderbolt 3. For details, see this article.