The Windows operating system settings in this section are necessary to ensure optimum stability and performance with Apollo USB desktop devices. Follow the procedures below before operating your Apollo USB desktop hardware.
- Prevent Windows from powering off USB devices
- Disable Windows Notification Sounds
- Avid Pro Tools - Initializing AAX 64 for Windows
- Using Windows WDM System Audio with Apollo USB Desktop hardware
For a video explaining these procedures, see the Getting Started with Apollo Twin USB - Videos article.
Default Windows settings can interrupt USB data streams. Follow the procedure below to prevent Windows from powering off USB devices.
1. Open the Windows Device Manager. The Device Manager can be accessed by right-clicking the Windows Start Menu and selecting the item from the contextual menu.
2. Double-click the Universal Serial Bus controllers branch in the Device Manager window. The individual USB controllers in the branch are displayed in a list.
The USB controllers branch in Device Manager
3. Double-click the USB Root Hub device in the branch list. The Properties window for the individual device opens.
USB Root Hub controller device in branch list
4. Click the Power Management tab within the device's Properties window. The power management options are displayed.
5. Uncheck the "Allow the computer to turn off this device to save power" option.
6. Click the OK button to activate the new setting.
Correct setting shown – "Allow" option is disabled in device properties window
7. Important: Repeat steps 3 – 6 for all individual devices that include "USB Root Hub" in its name.
Important: Repeat procedure for all USB Root Hubs
Windows notification sounds (such as a "ding" when an alert window appears) can interfere with DAW audio. Follow the procedure below to disable all alert notification sounds.
1. Open the Sound control panel. Control Panel>Sound can be accessed by right-clicking the Windows Start Menu and selecting "Control Panel" from the contextual menu, then double-clicking Sound with the Control Panel window.
2. Click the Sounds tab within the Sound control panel window. The Windows notification sounds options are displayed.
3. Click the "Sound Scheme" drop menu to display the menu items.
4. Select "No Sounds" from the Sound Scheme drop menu.
5. Click the Apply button to activate the new setting.
Correct setting shown – "No Sounds" scheme is selected in Sound control panel
Important: To use Pro Tools 11 or Pro Tools 12 with UAD AAX 64 plug-ins under Windows, the following steps are required. The procedure must be performed each time an updated version of UAD software is installed (once for UAD v8.5, once for future UAD releases, etc).
Note: These steps are not required when running Windows 10 May 2019 Update (version 1903) or higher.
1. Install the latest UAD software. Be sure to restart the computer after installation.
2. Open the Pro Tools program. The UAD AAX 64 plug-ins are automatically scanned during launch.
3. Click "NO" when Pro Tools displays a message indicating some UAD AAX plug-ins failed to load. This message can be safely dismissed.
4. After all plug-in scans are complete, CLOSE Pro Tools. The UAD AAX 64 plug-ins are now properly initialized and ready for use the next time Pro Tools is opened.
Note: If Pro Tools is not quit after the initial plug-in scan, Pro Tools AAE error -14018, “Unable to locate hardware” and/or other anomalies may occur.
For important information about using Windows system sounds (such as media players, web browser audio, etc) with Apollo USB hardware, see this article.
Optional Settings – Windows Optimizations
Additional tuning tips to maximize system optimization are available. For details, see the Windows Optimization - Optional Settings article.