Between May 23 and June 30, 2025, Universal Audio is giving customers a promotional version of PolyMAX Synth for free.
Is the plug-in available natively, or is it only for Apollo and UAD hardware owners?
Like all UAD instruments, PolyMAX Synth is available natively (UADx) only, meaning it can be used on compatible macOS and Windows systems – no UA hardware required.
UA Connect is required to activate the license and install the plug-in. For more information about UA Connect, read this article.
How do I claim the free license for PolyMAX Synth?
To claim the license for PolyMAX Synth, log in to your UA Account and navigate to the PolyMAX product page, then click the ‘Download Now’ button. You will be guided through the process of downloading UA Connect, where you can then install and activate the plugin
What’s the difference between the promotional plug-in and purchased PolyMAX Synth?
The promotional plug-in is the same as the purchased version.
Do I need internet access to authorize the plug-in?
Yes, you will need to connect your computer online in order to authorize the plug-in and be eligible for the promotion. Customer Care cannot manually authorize the plug-in for you.
How many times can I authorize the plug-in?
The free giveaway license of the plug-in can be activated on a maximum of three (3) machine locations (e.g. your computer or an iLok USB). The plug-in cannot be authorized to an iLok Cloud session.
Help! I just bought a new computer and ran out of activations. What can I do?
No worries, you can deactivate a license from a previously authorized machine in iLok License Manager. After logging into your iLok ID, follow the steps below:
- Open iLok License Manager on the computer you wish to deauthorize and sign in.
- Select your local machine or the iLok USB hosting the authorized license you want to deactivate in the left sidebar.
- Right-click the dedicated license, then select Deactivate – the activation is now returned to the Available tab on the top. You can also access it via the View menu > Available Licenses.
You will then be able to authorize one of the licenses onto your new computer.
Note: You will still need to install UA Connect and log in to your account in order to download and activate the plug-in.
What are the system requirements for this plug-in?
Operating systems: macOS 11 Big Sur, 12 Monterey, 13 Ventura, 14 Sonoma, 15 Sequoia, or Windows 10 or Windows 11 (64-bit editions).
Processors: Intel, AMD, or Apple silicon.
Internet connection to download software and authorize native UAD plug-ins.
Free iLok account with iLok machine authorization or iLok USB (2nd generation or higher).
Free UA Connect application for managing native UAD plug-ins.
Why did the error “Cannot Request This SKU” appear when I tried to redeem the plug-in?
This error indicates that you already own PolyMAX. It is not possible to redeem the offer if PolyMAX is already in your plug-in library.
Why is the $25 coupon I received not working?
A minimum cart value of $50 or more is required. Coupon value is in USD and may vary depending on currency. This coupon may not be combined with select discounts and plug-in offers. Exclusions include, but are not limited to: UAD Select Bundles, UAD Custom Bundles, bundle upgrades, AMS Neve plug-ins, C-Suite plug-ins, and other offers subject to change without notice.