Welcome to UA Support
How can we help?
UA Connect Manuals
Native UAD Plug-In Manuals
UAFX Manuals
Volt Manuals
Apollo & UAD-2 Documentation
UA Microphone Manuals
Sphere Modeling Microphone System Manual
LUNA Application Manual
LUNA Extension Manuals
UAD Instruments for LUNA Manuals
OX Amp Top Box Documentation
Analog Hardware Manuals
Getting Started
FAQs
Native UAD Troubleshooting
- Error Messages Appear When Loading a UAD Native Plug-in in My DAW
- Error: “Let’s Try Something Else” Appears When Installing a Native UAD Plug-in
- Troubleshooting UA Connect Launch Issues on Windows
- Native UAD Plug-in GUI Blurry or Too Large on Windows
- Manually Enabling the UA Connect Helper Tool
- Switching iLok Modes for Native UAD Activation Issues See all 12 articles ‣
UA Microphones Support
UA Bock
UA Standard Series
Sphere Modeling Microphone System
Legacy Bock Audio/Soundelux Microphones
Getting Started
UA Sphere FAQs
Sphere Troubleshooting
Getting Started
Setting up your DAW
Volt Tutorials
Volt Troubleshooting
Volt FAQs
Support Announcements
Getting Started
Advanced Configuration
System Setup & Configuration
Computer System Compatibility
General Compatibility
Troubleshooting
- Console Channel DSP Limitations
- Why do some of my outputs appear grayed out and in italics on the I/O Matrix panel of Console Settings?
- Why is my Apollo Clicking When I Change Certain Settings?
- My Apollo / Console meters show clipping but I don't hear any clipping or distortion. Why?
- Why is some of my UAD Audio Interface's DSP used when I have no UAD plug-ins loaded and no DAW open?
- I see a lock icon next to a number of my presets in Console. What does this mean? See all 13 articles ‣
Legal & Regulatory
My UA Account
- Creating a UA Account
- How Do I Register a New UAD-2 / Apollo Device in Order to Use My Existing Purchased Plug-ins?
- How to Change Your UA Account Email
- UAD-2 Powered Plug-In Demo Reset Policy
- How to Merge UA Accounts
- Using Multiple UAD-2 Devices Registered to Different UA Accounts See all 11 articles ‣
Account Security
UAD Store Assistance
Get Started with Apollo Thunderbolt Rack
Apollo Thunderbolt Rack System Compatibility
Apollo Thunderbolt Rack System Setup and Configuration
- Windows Setup - Required Settings
- “Windows Protected Your PC” Alert When Opening UAD Software Installer
- How To Disable Fast Startup in Windows 10
- UAD Offline Authorization
- Using Windows WDM System Audio with UAD Hardware
- "New Thunderbolt devices" message when first connecting UAD Thunderbolt hardware to Windows See all 13 articles ‣
Apollo Thunderbolt Rack Advanced Configuration
- ★ Using Apollo with a Pro Tools HD System
- Multi-Unit Apollo Configurations & Pro Tools 64 Channel I/O Limit
- Are the Line Outputs on my UAD Audio Interface DC Coupled?
- Routing Mac System Audio to Virtual Channels in Console
- Routing DAW Tracks to Virtual Channels in Console (Mac and PC)
- Apollo X Rack Multi-Unit Cascading See all 11 articles ‣
Apollo Thunderbolt Rack Troubleshooting
- Console Channel DSP Limitations
- Why do some of my outputs appear grayed out and in italics on the I/O Matrix panel of Console Settings?
- Why is my Apollo Clicking When I Change Certain Settings?
- My Apollo / Console meters show clipping but I don't hear any clipping or distortion. Why?
- Why is some of my UAD Audio Interface's DSP used when I have no UAD plug-ins loaded and no DAW open?
- I see a lock icon next to a number of my presets in Console. What does this mean? See all 21 articles ‣
Apollo Thunderbolt Rack General Info
Apollo Thunderbolt Rack FAQs
Get Started with Apollo Thunderbolt Desktop
Apollo Thunderbolt Desktop System Compatibility
Apollo Thunderbolt Desktop System Setup and Configuration
- Windows Setup - Required Settings
- Configuring Windows for Thunderbolt
- How do I bypass Monitor Output Gain on Apollo X Desktop?
- Windows Optimization - Optional Settings
- Using Windows WDM System Audio with UAD Hardware
- "New Thunderbolt devices" message when first connecting UAD Thunderbolt hardware to Windows See all 13 articles ‣
Apollo Thunderbolt Desktop Advanced Configuration
- Multi-Unit Apollo Configurations & Pro Tools 64 Channel I/O Limit
- Are the Line Outputs on my UAD Audio Interface DC Coupled?
- Routing Mac System Audio to Virtual Channels in Console
- Routing DAW Tracks to Virtual Channels in Console (Mac and PC)
- Setting up Cue Mixes in Console and Your DAW
- Apollo Twin and Apollo x4 Multi-Unit Cascading See all 8 articles ‣
Apollo Thunderbolt Desktop Troubleshooting
- Console Channel DSP Limitations
- Why do some of my outputs appear grayed out and in italics on the I/O Matrix panel of Console Settings?
- Why is my Apollo Clicking When I Change Certain Settings?
- My Apollo / Console meters show clipping but I don't hear any clipping or distortion. Why?
- Why is some of my UAD Audio Interface's DSP used when I have no UAD plug-ins loaded and no DAW open?
- I see a lock icon next to a number of my presets in Console. What does this mean? See all 24 articles ‣
Apollo Thunderbolt Desktop General Info
- Can I add a UAD-2 Satellite or UAD-2 PCIe card to my existing Apollo(s) to run more UAD plug-ins in Console?
- Apollo Thunderbolt Desktop Input Connections Explained
- Apollo Thunderbolt Desktop Locking Power Supply Info
- Apollo Thunderbolt Desktop Operating Temperature Info
- Apollo Solo Input Connections Explained
- Apollo Solo Thunderbolt 3 Power & Connection Info See all 12 articles ‣
Apollo Thunderbolt Desktop FAQs
Get Started with Apollo USB
Apollo USB System Compatibility
Apollo USB System Setup and Configuration
- Apollo Twin X USB System Requirements
- “Windows Protected Your PC” Alert When Opening UAD Software Installer
- How To Disable Fast Startup in Windows 10
- UAD Offline Authorization
- Using Windows WDM System Audio with UAD Hardware
- How to Disable Exclusive Mode in Windows Sound Preferences See all 13 articles ‣
Apollo USB Advanced Configuration
Apollo USB Troubleshooting
Apollo USB General Info
- Apollo Twin X USB Power Supply Specifications & Purchase Info
- Apollo Twin USB Power Supply Specifications & Purchase Info
- Apollo Solo USB Power Supply Specifications & Purchase Info
- Setting Hardware Input & Output Levels on Apollo Twin X USB
- Apollo Twin X USB Connection Info
- Get Started With Apollo Twin X USB See all 12 articles ‣
Apollo USB FAQs
Get Started with UAD-2 DSP Accelerator
UAD-2 DSP Accelerator System Compatibility
UAD-2 DSP Accelerator General Compatibility
- DAW Compatibility
- Can I add a UAD-2 Satellite or UAD-2 PCIe card to my existing Apollo(s) to run more UAD plug-ins in Console?
- UA Device Compatibility with UAD-2 DSP Accelerators
- Thunderbolt to PCIe Expansion Chassis Compatibility
- UAD-2 Satellite USB Connection Info & USB 3 Details
- USB 3 Hub Compatibility See all 11 articles ‣
UAD-2 DSP Accelerator System Setup and Configuration
- Configuring Windows for Thunderbolt
- Windows Optimization - Optional Settings
- "New Thunderbolt devices" message when first connecting UAD Thunderbolt hardware to Windows
- UAD Offline Authorization
- How To Disable Fast Startup in Windows 10
- “Windows Protected Your PC” Alert When Opening UAD Software Installer See all 17 articles ‣
UAD-2 DSP Accelerator Troubleshooting
UAD-2 DSP Accelerator General Info
UAD-2 DSP Accelerator FAQs
Get Started with UAFX
General UAFX Info
UAFX FAQs
Troubleshooting UAFX
What is LUNA?
Getting Started
iLok Help
MCU Control Surface Setup & Configuration
- ★ LUNA Control Surface Compatibility & Setup
- SSL UF8 MCU Control Surface Setup with LUNA
- Behringer MCU Control Surface Setup with LUNA
- Presonus FaderPort MCU Control Surface Setup with LUNA
- ONE Control Plus MCU Control Surface Setup with LUNA
- V-Control Pro and V-Console MCU Control Surface Setup with LUNA See all 9 articles ‣
Advanced LUNA Topics
Troubleshooting
LUNA Documentation
What is OX?
Getting Started
Troubleshooting
UAD Plug-Ins
Troubleshooting
- Troubleshooting Disabled UAD Plug-Ins
- Why am I running out of PGM/MEM resources when opening a session that I was previously able to run on my system?
- I just purchased a new UAD plug-in but don't see it listed in my DAW or Console. Why?
- Why is there latency when I try to record through UAD plug-ins in my DAW?
- Why am I getting pops, clicks, and/or distortion in my DAW playback when using UAD plug-ins?
UAD Software Downloads
Volt Tutorials
My UA Account
UAD-2 Installation, Registration & Authorization
- Apollo (silver) & Apollo 16 (silver) - Windows Installation, Registration & Authorization
- Apollo (silver) & Apollo 16 (silver) - Mac Installation, Registration, & Authorization
- Apollo Twin - Installation, Registration & Authorization
- Apollo Twin USB - Installation, Registration & Authorization
- Apollo, Apollo 8/8p, Apollo 16/16 mkII - Installation, Registration & Authorization
DAW Configuration
- Setting up UA Thunderbolt Interfaces with Logic Pro X
- Setting up UA Thunderbolt Interfaces with Pro Tools on Mac
- Setting up Apollo Twin USB with Pro Tools
- Setting up UA Thunderbolt Interfaces with Ableton Live on Mac
- Setting up UA Thunderbolt Interfaces with Ableton Live on Windows
- Setting up Apollo Twin USB with Ableton Live See all 11 articles ‣
Console
Advanced Configuration
- Routing Windows System Sound to Virtual Channels in Console (Thunderbolt)
- Routing Mac System Sound to Virtual Channels in Console
- Creating a Multi-Unit Apollo Setup
- Setting Up Headphone Mixes w/ Pro Tools & Console 2.0 (All Thunderbolt Apollo Models)
- Setting Up Headphone Mixes w/ Logic Pro X & Console 2.0 (All Thunderbolt Apollo Models)
More
Contact Support
RMA Information
Warranty
Compressors
Channel Strips
Mic Preamps
Analog Hardware Configuration & Troubleshooting
Channel Strips
Compressors
Converters
Live Rack and Realtime Rack
Mic Preamps
Misc
UAD DSP Accelerators
What is Realtime Rack?
Getting Started
Compatibility
System Setup & Configuration
What is UAD-2 Live Rack?
Getting Started
Documentation
Compatibility
System Setup & Configuration
Troubleshooting
What is Apollo?
Getting Started
Computer System Compatibility
General Compatibility
- Apollo Thunderbolt Option Card Info
- Can I add a UAD-2 Satellite or UAD-2 PCIe card to my existing Apollo(s) to run more UAD plug-ins in Console?
- UA Device Compatibility with Apollo Thunderbolt
- UA Device Compatibility with Apollo FireWire
- Apollo Thunderbolt Connection Info
- Apollo Thunderbolt Usage Notes See all 9 articles ‣
System Setup & Configuration
- (Windows) Apollo Thunderbolt Installation, Registration & Authorization
- (Windows) Apollo FireWire Installation, Registration & Authorization
- (Mac) Apollo FireWire Installation, Registration & Authorization
- (Mac) Apollo Thunderbolt Installation, Registration & Authorization
- Windows Setup - Required Settings
- Windows Optimization - Optional Settings See all 14 articles ‣
Advanced Configuration
- ★ Using Apollo with a Pro Tools HD System
- Routing Mac System Audio to Virtual Channels in Console
- Using External Digital Gear With Your Apollo (Digital Clocking Primer)
- Apollo FireWire Multi-Unit Cascading
- Apollo Thunderbolt Multi-Unit Cascading
- Multi-Unit Apollo Configurations & Pro Tools 64 Channel I/O Limit See all 10 articles ‣
Troubleshooting
- Apollo Basic Troubleshooting
- Thunderbolt Connection Issues & Troubleshooting
- Troubleshooting 'No Audio Output' on Apollo Interfaces
- Why am I Getting Latency in my DAW Sessions?
- Why is some of my Apollo's DSP used when I have no UAD plug-ins loaded and no DAW open?
- Apollo Input Connections Explained See all 19 articles ‣
View our UA Support Videos
Need assistance? View our UA Support Videos on the Universal Audio YouTube channel.
VISIT CHANNEL ‣
Still Have Questions?
Contact our Support Team by submitting a support ticket.
Contact Us ‣
Support By Product
-
Get
Started
-
Native UAD Plug-Ins & Spark
-
Apollo Thunderbolt Desktop
-
Apollo Thunderbolt Rack
-
Apollo USB
-
Volt
-
LUNA Recording System
-
UAFX Pedals
-
Apollo FireWire
-
UAD-2 DSP Accelerators
-
UA Microphones
UA Standard Series | UA Bock -
Sphere Modeling Microphone System
DLX | LX | L22 -
OX Amp Top Box
-
Analog Hardware
Discontinued Products ‣
Sign in to check status on existing support tickets.