
Welcome to UA Support
How can we help?
What is LUNA?
Getting Started
iLok Help
Advanced LUNA Topics
Troubleshooting
About LUNA Documentation
LUNA Application
LUNA Instruments
LUNA Extensions
What is Apollo Solo USB?
Getting Started
Computer System Compatibility
General Compatibility
System Setup & Configuration
- Apollo Solo USB Installation, Registration & Authorization
- Windows Setup - Required Settings
- Windows Optimization - Optional Settings
- Apollo Solo USB Offline Authorization
- Using Windows WDM System Audio with Apollo Solo USB
- How to Disable Exclusive Mode in Windows Sound Preferences See all 8 articles ‣
Advanced Configuration
Troubleshooting
What is Apollo Solo?
Getting Started
Computer System Compatibility
General Compatibility
System Setup & Configuration
- (Windows) Apollo Solo Installation, Registration & Authorization
- (Mac) Apollo Solo Installation, Registration & Authorization
- Windows Setup - Required Settings
- Windows Optimization - Optional Settings
- Configuring Windows for Thunderbolt
- Using Windows WDM System Audio with Apollo Solo See all 8 articles ‣
Advanced Configuration
Troubleshooting
- (Windows) Apollo Solo Uninstall / Reinstall Procedure
- (Mac) Apollo Solo Uninstall / Reinstall Procedure
- Resetting Pro Tools I/O
- Why am I Getting Latency in my DAW Sessions?
- I see a lock icon next to a number of my presets in Console. What does this mean?
- Apollo Solo Input Connections Explained See all 9 articles ‣
What is Apollo X Desktop?
Getting Started
General Compatibility
Computer System Compatibility
System Setup & Configuration
- How to Disable Exclusive Mode in Windows Sound Preferences
- (Mac) Apollo X Desktop Installation, Registration & Authorization
- (Windows) Apollo X Desktop Installation, Registration & Authorization
- Windows Setup - Required Settings
- Windows Optimization - Optional Settings
- Configuring Windows for Thunderbolt See all 10 articles ‣
Troubleshooting
What is Apollo X Rack?
Getting Started
Computer System Compatibility
General Compatibility
System Setup & Configuration
Advanced Configuration
Troubleshooting
What is OX?
Getting Started
Documentation
Troubleshooting
What is UAD-2 Live Rack?
Getting Started
Documentation
Compatibility
System Setup & Configuration
Troubleshooting
What is Arrow?
Getting Started
Computer System Compatibility
General Compatibility
- ★ FAQ: Thunderbolt 3 (USB-C) Cables
- How do I know if my Mac is compatible with Arrow?
- Can I add a UAD-2 Satellite or UAD-2 PCIe card to my existing Arrow to run more UAD plug-ins in Console?
- UA Device Compatibility with Arrow
- Arrow Thunderbolt 3 Power & Connection Info
- Arrow Usage Notes See all 7 articles ‣
System Setup and Configuration
Advanced Configuration
Troubleshooting
- ★ Arrow Basic Troubleshooting
- ★ Why is some of my Arrow's DSP used when I have no UAD plug-ins loaded and no DAW open?
- Thunderbolt 3 Connection Issues & Troubleshooting
- Arrow Input Connections Explained
- I see a lock icon next to a number of my presets in Console. What does this mean?
- Why am I Getting Latency in my DAW Sessions? See all 11 articles ‣
Legal & Regulatory
Product Manuals
Troubleshooting
Getting Started
UAD Plug-Ins
Troubleshooting
- Troubleshooting Disabled UAD Plug-Ins
- Why am I running out of PGM/MEM resources when opening a session that I was previously able to run on my system?
- I just purchased a new UAD plug-in but don't see it listed in my DAW or Console. Why?
- Why is there latency when I try to record through UAD plug-ins in my DAW?
- Why am I getting pops, clicks, and/or distortion in my DAW playback when using UAD plug-ins?
UAD Software Downloads
My UA Account
Installation, Registration & Authorization
- Apollo (silver) & Apollo 16 (silver) - Windows Installation, Registration & Authorization
- Apollo (silver) & Apollo 16 (silver) - Mac Installation, Registration, & Authorization
- Apollo Twin - Installation, Registration & Authorization
- Apollo Twin USB - Installation, Registration & Authorization
- Apollo, Apollo 8/8p, Apollo 16/16 mkII - Installation, Registration & Authorization
DAW Configuration
- Setting up UA Thunderbolt Interfaces with Logic Pro X
- Setting up UA Thunderbolt Interfaces with Pro Tools on Mac
- Setting up Apollo Twin USB with Pro Tools
- Setting up UA Thunderbolt Interfaces with Ableton Live on Mac
- Setting up UA Thunderbolt Interfaces with Ableton Live on Windows
- Setting up Apollo Twin USB with Ableton Live See all 12 articles ‣
Console
Advanced Configuration
- Routing Windows System Sound to Virtual Channels in Console (Thunderbolt)
- Routing Mac System Sound to Virtual Channels in Console
- Creating a Multi-Unit Apollo Setup
- Setting Up Headphone Mixes w/ Pro Tools & Console 2.0 (All Thunderbolt Apollo Models)
- Setting Up Headphone Mixes w/ Logic Pro X & Console 2.0 (All Thunderbolt Apollo Models)
More
My UA Account
Contact Support
What is Apollo Twin USB?
Getting Started
Computer System Compatibility
General Compatibility
- Can I add a UAD-2 Satellite or UAD-2 PCIe card to my existing Apollo(s) to run more UAD plug-ins in Console?
- Apollo Twin USB - Known Issues
- UA Device Compatibility with Apollo Twin USB
- USB 3 Hub Compatibility
- Apollo Twin USB Connection Info & USB 3 Details
- Apollo Twin USB General Usage Notes See all 7 articles ‣
System Setup & Configuration
Advanced Configuration
Troubleshooting
- ★ Troubleshooting Pops, Clicks, & Beeps on Apollo Twin USB
- Apollo Twin USB Basic Troubleshooting
- USB Safety Buffer Explained
- Troubleshooting 'No Audio Output' on Apollo Interfaces
- Why am I Getting Latency in my DAW Sessions?
- Why is some of my Apollo Twin's DSP used when I have no UAD plug-ins loaded and no DAW open? See all 18 articles ‣
UAD Store Assistance
Support Announcements
RMA Information
Warranty
What is Apollo?
Getting Started
Computer System Compatibility
General Compatibility
- Can I add a UAD-2 Satellite or UAD-2 PCIe card to my existing Apollo(s) to run more UAD plug-ins in Console?
- UA Device Compatibility with Apollo Thunderbolt
- UA Device Compatibility with Apollo FireWire
- Apollo Thunderbolt Connection Info
- Apollo Thunderbolt Usage Notes
- Apollo Thunderbolt Option Card Info See all 10 articles ‣
System Setup & Configuration
- (Windows) Apollo Thunderbolt Installation, Registration & Authorization
- (Windows) Apollo FireWire Installation, Registration & Authorization
- (Mac) Apollo FireWire Installation, Registration & Authorization
- (Mac) Apollo Thunderbolt Installation, Registration & Authorization
- Windows Setup - Required Settings
- Windows Optimization - Optional Settings See all 15 articles ‣
Advanced Configuration
- ★ Using Apollo with a Pro Tools HD System
- Routing Mac System Audio to Virtual Channels in Console
- Using External Digital Gear With Your Apollo (Digital Clocking Primer)
- Apollo FireWire Multi-Unit Cascading
- Apollo Thunderbolt Multi-Unit Cascading
- Multi-Unit Apollo Configurations & Pro Tools 32 Channel I/O Limit See all 10 articles ‣
Troubleshooting
- Apollo Basic Troubleshooting
- Thunderbolt Connection Issues & Troubleshooting
- Troubleshooting 'No Audio Output' on Apollo Interfaces
- Why am I Getting Latency in my DAW Sessions?
- Why is some of my Apollo's DSP used when I have no UAD plug-ins loaded and no DAW open?
- Apollo Input Connections Explained See all 19 articles ‣
What is Apollo Twin & Apollo Twin MkII?
Getting Started
Computer System Compatibility
General Compatibility
- Can I add a UAD-2 Satellite or UAD-2 PCIe card to my existing Apollo(s) to run more UAD plug-ins in Console?
- UA Device Compatibility with Apollo Twin Thunderbolt
- Apollo Twin Thunderbolt Connection Info
- Apollo Twin General Usage Notes
- Known Issues - Windows Thunderbolt Compatibility
- DAW Compatibility
System Setup and Configuration
- (Mac) Apollo Twin & Apollo Twin MkII Installation, Registration & Authorization
- (Windows) Apollo Twin & Apollo Twin MkII Installation, Registration, & Authorization
- Windows Setup - Required Settings
- Windows Optimization - Optional Settings
- Configuring Windows for Thunderbolt
- Apollo Twin Offline Authorization See all 11 articles ‣
Advanced Configuration
- Apollo Twin Multi-Unit Cascading
- Multi-Unit Apollo Configurations & Pro Tools 32 Channel I/O Limit
- Routing Mac System Audio to Virtual Channels in Console
- Are the Line Outputs on my Apollo DC Coupled?
- Using Hardware Inserts with Apollo Twin
- Routing DAW Tracks to Virtual Channels in Console (Mac and PC)
Troubleshooting
- Apollo Twin & Apollo Twin MkII Basic Troubleshooting
- Thunderbolt Connection Issues & Troubleshooting
- Troubleshooting 'No Audio Output' on Apollo Interfaces
- Apollo Input Connections Explained
- Why is some of my Apollo Twin's DSP used when I have no UAD plug-ins loaded and no DAW open?
- Why am I Getting Latency in my DAW Sessions? See all 21 articles ‣
What is Apollo 8 & Apollo 8p?
Getting Started
Computer System Compatibility
General Compatibility
- Apollo 8 & Apollo 8p General Usage Notes
- UA Device Compatibility with Apollo 8 & Apollo 8p
- Apollo 8 & Apollo 8p Thunderbolt Connection Info
- DAW Compatibility
- Known Issues - Windows Thunderbolt Compatibility
- Can I add a UAD-2 Satellite or UAD-2 PCIe card to my existing Apollo(s) to run more UAD plug-ins in Console? See all 7 articles ‣
System Setup & Configuration
- (Mac) Apollo 8 & Apollo 8p Installation, Registration & Authorization
- (Windows) Apollo 8 & Apollo 8p Installation, Registration & Authorization
- Windows Setup - Required Settings
- Windows Optimization - Optional Settings
- Configuring Windows for Thunderbolt
- Apollo 8 & Apollo 8p Offline Authorization See all 9 articles ‣
Advanced Configuration
- ★ Using Apollo with a Pro Tools HD System
- Apollo 8 & Apollo 8p Multi Unit Cascading
- Using External Digital Gear With Your Apollo (Digital Clocking Primer)
- Multi-Unit Apollo Configurations & Pro Tools 32 Channel I/O Limit
- Routing Mac System Audio to Virtual Channels in Console
- Setting up Cue Mixes in Console and Your DAW See all 9 articles ‣
Troubleshooting
- Apollo 8 & Apollo 8p Basic Troubleshooting
- Thunderbolt Connection Issues & Troubleshooting
- Troubleshooting 'No Audio Output' on Apollo Interfaces
- Why am I Getting Latency in my DAW Sessions?
- Why is some of my Apollo 8/8p's DSP used when I have no UAD plug-ins loaded and no DAW open?
- Apollo Input Connections Explained See all 17 articles ‣
What is Apollo 16 & Apollo 16 MkII?
Getting Started
Computer System Compatibility
- Apollo 16 & Apollo 16 mkII Thunderbolt Windows Compatibility
- How do I tell if my Windows PC has Thunderbolt 3?
- Apollo 16 (silver) FireWire Windows Compatibility
- Apollo 16 (silver) FireWire Mac Compatibility
- Apollo 16 & Apollo 16 mkII Thunderbolt Mac Compatibility
- Apple Mac Pro (Late 2013) Compatibility Info See all 7 articles ‣
General Compatibility
- Can I add a UAD-2 Satellite or UAD-2 PCIe card to my existing Apollo(s) to run more UAD plug-ins in Console?
- UA Device Compatibility with Apollo 16 & Apollo 16 mkII (Thunderbolt)
- UA Device Compatibility with Apollo 16 (FireWire)
- Apollo 16 & Apollo 16 mkII Thunderbolt Connection Info
- Apollo 16 & Apollo 16 mkII Thunderbolt Usage Notes
- Apollo 16 Thunderbolt Option Card Info See all 10 articles ‣
System Setup & Configuration
- (Windows) Apollo 16 Thunderbolt Installation, Registration, & Authorization
- (Windows) Apollo 16 FireWire Installation, Registration & Authorization
- (Mac) Apollo 16 FireWire Installation, Registration & Authorization
- (Mac) Apollo 16 Thunderbolt Installation, Registration, & Authorization
- Windows Setup - Required Settings
- Windows Optimization - Optional Settings See all 15 articles ‣
Advanced Configuration
- Apollo 16 (silver) FireWire Multi-Unit Cascading
- Apollo 16 & Apollo 16 mkII Thunderbolt Multi-Unit Cascading
- Multi-Unit Apollo Configurations & Pro Tools 32 Channel I/O Limit
- Routing Mac System Audio to Virtual Channels in Console
- Setting up Cue Mixes in Console and Your DAW
- Are the Line Outputs on my Apollo DC Coupled? See all 8 articles ‣
Troubleshooting
- Apollo 16 & Apollo 16 mkII Basic Troubleshooting
- Thunderbolt Connection Issues & Troubleshooting
- Troubleshooting 'No Audio Output' on Apollo Interfaces
- Why am I Getting Latency in my DAW Sessions?
- Why is some of my Apollo 16/16 mkII's DSP used when I have no UAD plug-ins loaded and no DAW open?
- My Apollo / Console meters show clipping but I don't hear any clipping or distortion. Why? See all 18 articles ‣
What is a UAD-2 DSP Accelerator?
Getting Started
Computer System Compatibility
General Compatibility
- Can I add a UAD-2 Satellite or UAD-2 PCIe card to my existing Apollo(s) to run more UAD plug-ins in Console?
- UA Device Compatibility with UAD-2 DSP Accelerators
- Thunderbolt to PCIe Expansion Chassis Compatibility
- UAD-2 Satellite USB Connection Info & USB 3 Details
- USB 3 Hub Compatibility
- Satellite FireWire Connection, Bandwidth, & Optimization Info See all 11 articles ‣
System Setup & Configuration
- UAD-2 PCIe Installation, Registration & Authorization
- UAD-2 Satellite Thunderbolt Installation, Registration & Authorization
- UAD-2 Satellite Firewire Installation, Registration & Authorization
- UAD-2 Satellite USB Installation, Registration & Authorization
- Windows Setup - Required Settings
- Windows Optimization - Optional Settings See all 16 articles ‣
Troubleshooting
- UAD-2 DSP Accelerator Basic Troubleshooting
- Thunderbolt Connection Issues & Troubleshooting
- Why am I Getting Latency in my DAW Sessions?
- UAD-2 LED Key
- Why is my UAD-2 Satellite Thunderbolt not being recognized by my computer?
- (Windows) DSP Accelerators Uninstall / Reinstall Procedure See all 8 articles ‣
Compressors
Mic Preamps
Channel Strips
Analog Hardware Configuration & Troubleshooting
What is Realtime Rack?
Getting Started
Compatibility
System Setup & Configuration
Mic Preamps
Channel Strips
Compressors
Converters
UAD DSP Accelerators
Misc
Join 30,000+ UAD Forum Members
Get advice, tips and talk all things gear over at the unofficial UAD Forums.
Visit Forum ‣
Still Have Questions?
Contact our Support Team by submitting a support ticket, or by giving us a call.
Contact Us ‣
Support By Product
-
LUNA Recording System
-
Apollo X Rack
Apollo x6 | x8 | x8p | x16
Thunderbolt 3 -
Apollo X Desktop
Twin X | Apollo x4
Thunderbolt 3 -
Apollo Solo
Thunderbolt 3 -
Apollo Solo USB
USB 3 -
Arrow
Thunderbolt 3 -
Apollo Twin MkII
Thunderbolt -
Apollo Twin Thunderbolt
Thunderbolt -
Apollo Twin USB
USB 3 -
Apollo 16 &
Apollo 16 MkII
Silver / Black, FW / TB -
Apollo 8 &
Apollo 8p
Black, Thunderbolt -
Apollo FireWire
Silver, FireWire -
UAD-2 DSP Accelerators
TB / FW / USB -
UAD-2 Live Rack
Madi -
OX Amp Top Box
-
Analog Hardware
-
Realtime Rack
Soundcraft, Madi
Discontinued Products ‣
Sign in to check status on existing support tickets.