Welcome to UA Support
How can we help?
What is Arrow?
Getting Started
Computer System Compatibility
General Compatibility
System Setup and Configuration
Advanced Configuration
Troubleshooting
- ★ Arrow Basic Troubleshooting
- ★ Why is some of my Arrow's DSP used when I have no UAD plug-ins loaded and no DAW open?
- Thunderbolt 3 Connection Issues & Troubleshooting
- Arrow Input Connections Explained
- I see a lock icon next to a number of my presets in Console. What does this mean?
- Why am I Getting Latency in my DAW Sessions? See all 10 articles ‣
Product Manuals
Troubleshooting
Getting Started
What is OX?
Getting Started
Documentation
Troubleshooting
UAD Plug-Ins
Troubleshooting
- Troubleshooting Disabled UAD Plug-Ins
- Why am I running out of PGM/MEM resources when opening a session that I was previously able to run on my system?
- I just purchased a new UAD plug-in but don't see it listed in my DAW or Console. Why?
- Why is there latency when I try to record through UAD plug-ins in my DAW?
- Why am I getting pops, clicks, and/or distortion in my DAW playback when using UAD plug-ins?
UAD Software Downloads
My UA Account
Installation, Registration & Authorization
- Apollo (silver) & Apollo 16 (silver) - Windows Installation, Registration & Authorization
- Apollo (silver) & Apollo 16 (silver) - Mac Installation, Registration, & Authorization
- Apollo Twin - Installation, Registration & Authorization
- Apollo Twin USB - Installation, Registration & Authorization
- Apollo, Apollo 8/8p, Apollo 16/16 mkII - Installation, Registration & Authorization
DAW Configuration
- Setting up UA Thunderbolt Interfaces with Logic Pro X
- Setting up UA Thunderbolt Interfaces with Pro Tools on Mac
- Setting up Apollo Twin USB with Pro Tools
- Setting up UA Thunderbolt Interfaces with Ableton Live on Mac
- Setting up UA Thunderbolt Interfaces with Ableton Live on Windows
- Setting up Apollo Twin USB with Ableton Live See all 12 articles ‣
Console
Advanced Configuration
- Routing Windows System Sound to Virtual Channels in Console (Thunderbolt)
- Routing Mac System Sound to Virtual Channels in Console
- Creating a Multi-Unit Apollo Setup
- Setting Up Headphone Mixes w/ Pro Tools & Console 2.0 (All Thunderbolt Apollo Models)
- Setting Up Headphone Mixes w/ Logic Pro X & Console 2.0 (All Thunderbolt Apollo Models)
More
My UA Account
- Things to Consider When Purchasing a Used UAD-2/Apollo Device
- How to Merge UA Accounts
- FAQ: UAD-2 / Apollo Hardware Returns & Exchanges
- How Do I Register a New UAD-2 / Apollo Device in Order to Use My Existing Purchased Plug-ins?
- Creating a UA Account
- How to Reset Your UA Account Password See all 11 articles ‣
Contact Support
What is Apollo Twin USB?
Getting Started
Computer System Compatibility
General Compatibility
- Can I add a UAD-2 Satellite or UAD-2 PCIe card to my existing Apollo(s) to run more UAD plug-ins in Console?
- Apollo Twin USB - Known Issues
- UA Device Compatibility with Apollo Twin USB
- USB 3 Hub Compatibility
- Apollo Twin USB Connection Info & USB 3 Details
- Apollo Twin USB General Usage Notes See all 7 articles ‣
System Setup & Configuration
Advanced Configuration
Troubleshooting
- ★ Troubleshooting Pops, Clicks, & Beeps on Apollo Twin USB
- Apollo Twin USB Basic Troubleshooting
- USB Safety Buffer Explained
- Troubleshooting 'No Audio Output' on Apollo Interfaces
- Why am I Getting Latency in my DAW Sessions?
- Why is some of my Apollo Twin's DSP used when I have no UAD plug-ins loaded and no DAW open? See all 18 articles ‣
UAD Store Assistance
- ★ UA Online Store Overview
- Why am I unable to use my coupons towards the Antares Auto-Tune Realtime plug-in?
- Educational Discounts
- My PayPal order failed and now my coupons are no longer available. How do I get my coupons back?
- Affirm FAQs
- Why was I billed a different amount than what was shown on my order invoice? See all 11 articles ‣
Support Announcements
- ★ Apollo Twin Platinum Vocal Bundle Promo FAQ
- ★ UAD-2 Classic Console Bundle Promo FAQ
- ★ Apollo Rack + FREE Satellite Promo FAQ
- ★ New Sales Tax on Webstore Purchases
- ★ Console Plug‑In Authorization Display Anomaly
- ★ Latest Mac & Windows Operating System Compatibility Information See all 13 articles ‣
RMA Information
Warranty
What is Apollo?
Getting Started
Computer System Compatibility
General Compatibility
- Can I add a UAD-2 Satellite or UAD-2 PCIe card to my existing Apollo(s) to run more UAD plug-ins in Console?
- UA Device Compatibility with Apollo Thunderbolt
- UA Device Compatibility with Apollo FireWire
- Apollo Thunderbolt Connection Info
- Apollo Thunderbolt Usage Notes
- Apollo Thunderbolt Option Card Info See all 10 articles ‣
System Setup & Configuration
- (Windows) Apollo Thunderbolt Installation, Registration & Authorization
- (Windows) Apollo FireWire Installation, Registration & Authorization
- (Mac) Apollo FireWire Installation, Registration & Authorization
- (Mac) Apollo Thunderbolt Installation, Registration & Authorization
- Windows Setup - Required Settings
- Windows Optimization - Optional Settings See all 15 articles ‣
Advanced Configuration
- ★ Using Apollo with a Pro Tools HD System
- Routing Mac System Audio to Virtual Channels in Console
- Using External Digital Gear With Your Apollo (Digital Clocking Primer)
- Apollo FireWire Multi-Unit Cascading
- Apollo Thunderbolt Multi-Unit Cascading
- Multi-Unit Apollo Configurations & Pro Tools 32 Channel I/O Limit See all 10 articles ‣
Troubleshooting
- Apollo Basic Troubleshooting
- Thunderbolt Connection Issues & Troubleshooting
- Troubleshooting 'No Audio Output' on Apollo Interfaces
- Why am I Getting Latency in my DAW Sessions?
- Why is some of my Apollo's DSP used when I have no UAD plug-ins loaded and no DAW open?
- Apollo Input Connections Explained See all 20 articles ‣
What is Apollo Twin & Apollo Twin MkII?
Getting Started
Computer System Compatibility
General Compatibility
- Can I add a UAD-2 Satellite or UAD-2 PCIe card to my existing Apollo(s) to run more UAD plug-ins in Console?
- UA Device Compatibility with Apollo Twin Thunderbolt
- Apollo Twin Thunderbolt Connection Info
- Apollo Twin General Usage Notes
- Known Issues - Windows Thunderbolt Compatibility
- DAW Compatibility
System Setup and Configuration
- (Mac) Apollo Twin & Apollo Twin MkII Installation, Registration & Authorization
- (Windows) Apollo Twin & Apollo Twin MkII Installation, Registration, & Authorization
- Windows Setup - Required Settings
- Windows Optimization - Optional Settings
- Configuring Windows for Thunderbolt
- Apollo Twin Offline Authorization See all 11 articles ‣
Advanced Configuration
- Apollo Twin Multi-Unit Cascading
- Multi-Unit Apollo Configurations & Pro Tools 32 Channel I/O Limit
- Routing Mac System Audio to Virtual Channels in Console
- Are the Line Outputs on my Apollo DC Coupled?
- Using Hardware Inserts with Apollo Twin
- Routing DAW Tracks to Virtual Channels in Console (Mac and PC)
Troubleshooting
- Apollo Twin & Apollo Twin MkII Basic Troubleshooting
- Thunderbolt Connection Issues & Troubleshooting
- Troubleshooting 'No Audio Output' on Apollo Interfaces
- Apollo Input Connections Explained
- Why is some of my Apollo Twin's DSP used when I have no UAD plug-ins loaded and no DAW open?
- Why am I Getting Latency in my DAW Sessions? See all 21 articles ‣
What is Apollo 8 & Apollo 8p?
Getting Started
Computer System Compatibility
General Compatibility
- Can I add a UAD-2 Satellite or UAD-2 PCIe card to my existing Apollo(s) to run more UAD plug-ins in Console?
- UA Device Compatibility with Apollo 8 & Apollo 8p
- Apollo 8 & Apollo 8p Thunderbolt Connection Info
- Apollo 8 & Apollo 8p General Usage Notes
- Known Issues - Windows Thunderbolt Compatibility
- DAW Compatibility
System Setup & Configuration
- (Mac) Apollo 8 & Apollo 8p Installation, Registration & Authorization
- (Windows) Apollo 8 & Apollo 8p Installation, Registration & Authorization
- Windows Setup - Required Settings
- Windows Optimization - Optional Settings
- Configuring Windows for Thunderbolt
- Apollo 8 & Apollo 8p Offline Authorization See all 9 articles ‣
Advanced Configuration
- ★ Using Apollo with a Pro Tools HD System
- Apollo 8 & Apollo 8p Multi Unit Cascading
- Using External Digital Gear With Your Apollo (Digital Clocking Primer)
- Multi-Unit Apollo Configurations & Pro Tools 32 Channel I/O Limit
- Routing Mac System Audio to Virtual Channels in Console
- Setting up Cue Mixes in Console and Your DAW See all 9 articles ‣
Troubleshooting
- Apollo 8 & Apollo 8p Basic Troubleshooting
- Thunderbolt Connection Issues & Troubleshooting
- Troubleshooting 'No Audio Output' on Apollo Interfaces
- Why am I Getting Latency in my DAW Sessions?
- Why is some of my Apollo 8/8p's DSP used when I have no UAD plug-ins loaded and no DAW open?
- Apollo Input Connections Explained See all 17 articles ‣
What is Apollo 16 & Apollo 16 MkII?
Getting Started
Computer System Compatibility
- Apollo 16 & Apollo 16 mkII Thunderbolt Windows Compatibility
- How do I tell if my Windows PC has Thunderbolt 3?
- Apollo 16 (silver) FireWire Windows Compatibility
- Apollo 16 (silver) FireWire Mac Compatibility
- Apollo 16 & Apollo 16 mkII Thunderbolt Mac Compatibility
- Apple Mac Pro (Late 2013) Compatibility Info See all 7 articles ‣
General Compatibility
- Can I add a UAD-2 Satellite or UAD-2 PCIe card to my existing Apollo(s) to run more UAD plug-ins in Console?
- UA Device Compatibility with Apollo 16 & Apollo 16 mkII (Thunderbolt)
- UA Device Compatibility with Apollo 16 (FireWire)
- Apollo 16 & Apollo 16 mkII Thunderbolt Connection Info
- Apollo 16 & Apollo 16 mkII Thunderbolt Usage Notes
- Apollo 16 (silver) Thunderbolt Option Card Info See all 10 articles ‣
System Setup & Configuration
- (Windows) Apollo 16 Thunderbolt Installation, Registration, & Authorization
- (Windows) Apollo 16 FireWire Installation, Registration & Authorization
- (Mac) Apollo 16 FireWire Installation, Registration & Authorization
- (Mac) Apollo 16 Thunderbolt Installation, Registration, & Authorization
- Windows Setup - Required Settings
- Windows Optimization - Optional Settings See all 15 articles ‣
Advanced Configuration
- Apollo 16 (silver) FireWire Multi-Unit Cascading
- Apollo 16 & Apollo 16 mkII Thunderbolt Multi-Unit Cascading
- Multi-Unit Apollo Configurations & Pro Tools 32 Channel I/O Limit
- Routing Mac System Audio to Virtual Channels in Console
- Setting up Cue Mixes in Console and Your DAW
- Are the Line Outputs on my Apollo DC Coupled? See all 8 articles ‣
Troubleshooting
- Apollo 16 & Apollo 16 mkII Basic Troubleshooting
- Thunderbolt Connection Issues & Troubleshooting
- Troubleshooting 'No Audio Output' on Apollo Interfaces
- Why am I Getting Latency in my DAW Sessions?
- Why is some of my Apollo 16/16 mkII's DSP used when I have no UAD plug-ins loaded and no DAW open?
- My Apollo / Console meters show clipping but I don't hear any clipping or distortion. Why? See all 19 articles ‣
What is a UAD-2 DSP Accelerator?
Getting Started
Computer System Compatibility
General Compatibility
- Can I add a UAD-2 Satellite or UAD-2 PCIe card to my existing Apollo(s) to run more UAD plug-ins in Console?
- UA Device Compatibility with UAD-2 DSP Accelerators
- Thunderbolt to PCIe Expansion Chassis Compatibility
- UAD-2 Satellite USB Connection Info & USB 3 Details
- USB 3 Hub Compatibility
- Satellite FireWire Connection, Bandwidth, & Optimization Info See all 11 articles ‣
System Setup & Configuration
- UAD-2 PCIe Installation, Registration & Authorization
- UAD-2 Satellite Thunderbolt Installation, Registration & Authorization
- UAD-2 Satellite Firewire Installation, Registration & Authorization
- UAD-2 Satellite USB Installation, Registration & Authorization
- Windows Setup - Required Settings
- Windows Optimization - Optional Settings See all 16 articles ‣
Troubleshooting
- UAD-2 DSP Accelerator Basic Troubleshooting
- Thunderbolt Connection Issues & Troubleshooting
- Why am I Getting Latency in my DAW Sessions?
- UAD-2 LED Key
- Why is my UAD-2 Satellite Thunderbolt not being recognized by my computer?
- (Windows) DSP Accelerators Uninstall / Reinstall Procedure See all 9 articles ‣
Compressors
Mic Preamps
Channel Strips
Analog Hardware Configuration & Troubleshooting
What is Realtime Rack?
Compatibility
Getting Started
System Setup & Configuration
Mic Preamps
Channel Strips
Compressors
Converters
UAD DSP Accelerators
Misc
Join 30,000+ UAD Forum Members
Get advice, tips and talk all things gear over at the unofficial UAD Forums.
Visit Forum ‣
Still Have Questions?
Contact our Support Team by submitting a support ticket, or by giving us a call.
Contact Us ‣
Support By Product
-
Arrow
Space Gray, Thunderbolt 3 -
Apollo Twin Thunderbolt
Silver, Thunderbolt -
Apollo Twin USB
Silver, USB -
Apollo Twin MkII
Space Gray, Thunderbolt -
Apollo FireWire
Silver, FireWire -
Apollo 8 &
Apollo 8p
Black, Thunderbolt -
Apollo 16 &
Apollo 16 MkII
Silver / Black, FW / TB -
UAD-2 DSP Accelerators
TB / FW / USB -
OX Amp Top Box
-
Analog Hardware
-
Realtime Rack
Soundcraft, Madi
Discontinued Products ‣
Sign in to check status on existing support tickets.