How do I resume my UAD Spark subscription within the first three days of a decline?
When a UAD Spark subscription renewal payment declines, the system will automatically attempt to charge the default payment method on file once a day for three days. This three-day grace period allows you to continue using UAD Spark while any payment issues are being resolved.
If you'd like to change the default payment method associated with your UAD Spark subscription, you can do so by clicking "Edit Subscription Details" on the Manage Subscription page, then selecting "Change Payment Method" (This will send you an email with a secure link where you can enter your new payment info).
Important Note: After updating your payment info, it can take up to 24 hours for the payment to be processed and your plan to resume.
How do I resume my UAD Spark subscription after the first three days of a decline?
After three failed payments, the subscription will be paused, and you will need to reactivate your plan manually. To do this:
- Navigate to the Subscription page in your account.
- Click on the edit icon next to Status.
- Change the status to Activate and then click Activate.
- Your card will then be charged within 30 minutes, and your plan will resume.
Important Note
If you have already followed the steps above but have not been charged approximately 30 minutes after you reactivated your subscription, you may need to pause and resume your subscription again, using the same steps above.
