Submit a request

If you have an existing UA account, please sign in before submitting your request. This ensures that you will be able to view your support history later, and gives us the information we need to help you most efficiently.

IMPORTANT: If you think you are missing Spark / UADx plug-ins in UA Connect then please read this article for an explanation before submitting a support request.

Your email address

Subject

Please enter an accurate summary of your question or issue. Suggested articles will appear below to help you find your answer faster.

Description

Please be as detailed as possible when entering the description for your request. Be sure to include any additional details such as error codes, error messages, custom configurations, etc.

Category / Product

Please categorize your request using the menu above.

UAD Software Version

Apollo DSP Type

Duo or Quad?

Twin DSP Type

Solo or Duo?

FW Sat DSP Type

Duo or Quad?

TB Sat DSP Type

Quad or Octo?

PCIe DSP Type

Solo, Duo, Quad, or Octo?

Twin MkII DSP Type

Solo, Duo, or Quad?

Computer / OS

What operating system are you using?

CPU Type

Connection Type

How are you connecting the Apollo to the computer?

OX App Device Type

Mac or iPad

DAW

What DAW are you using? (if applicable)

Other DAW

Type the DAW you are using here if not listed in the menu above

Digital Mixer Brand

Other Digital Mixer Brand

Digital Mixer Model

UAFX Control Device Type

Volt Model

UAD Spark Issues

Microphone Family

UA Bock Series Model

UA Standard Series Model

Sphere Model

Attachments

Add file or drop files here