Submit a request

If you have an existing UA account, please sign in before submitting your request. This ensures that you will be able to view your support history later, and gives us the information we need to help you most efficiently.

IMPORTANT: If you think you are missing Spark / UADx plug-ins in UA Connect then please read this article for an explanation before submitting a support request.

Please enter an accurate summary of your question or issue. Suggested articles will appear below to help you find your answer faster.

Please be as detailed as possible when entering the description for your request. Be sure to include any additional details such as error codes, error messages, custom configurations, etc.

Please categorize your request using the menu above.

Duo or Quad?

Solo or Duo?

Duo or Quad?

Quad or Octo?

Solo, Duo, Quad, or Octo?

Solo, Duo, or Quad?

What operating system are you using?

How are you connecting the Apollo to the computer?

Mac or iPad

What DAW are you using? (if applicable)

Type the DAW you are using here if not listed in the menu above

Add file or drop files here