How to Reset Your UA Account Password

Important notice: If you are having trouble resetting your password using the standard procedure outlined below, please try resetting your password on this page instead. 


Don't remember the password for your UA account? Here's how you can reset it:

First, go to and click the account icon at the top right corner of the page:



On the next page, click the "Forgot Your Password?" link:


Enter the email address used for your UA account into the "Email Address" field on the next page and click the "Submit" button. An email will be sent to you with directions for resetting your password. Follow the directions in the email you receive to reset your UA account password.


Note: It may take some time for the password reset email to arrive in your inbox. If you don't see the email after a couple of hours and you have already checked your spam/junk folder, try resetting your password via the Spark webpage instead:


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