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How to Cancel a Pending Transfer

If you requested an Apollo/UAD-2 transfer from your account, but want to cancel the request, please follow the instructions below. These instructions assume that you already have the UAD software installed.

  1. Connect only the UA device with the pending transfer – disconnect any others.
  2. Log in to your existing Universal Audio account, then go to the Hardware Registration page.
  3. Select the device type:
    Screenshot 2025-04-15 at 10.54.33.png
  4. Select used, to proceed registering a used Apollo / Satellite / PCIe UAD-2 device:
    Screenshot 2025-04-15 at 10.56.42.png
  5. Enter the product serial:
    Screenshot 2025-04-15 at 10.57.02.png
  6. Launch UAD Meter & Control Panel, click the blue "UAD-2" button to open the main Control Panel window, and click "Authorize Plug-Ins…

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