Q: I just purchased a new UAD plug-in but don't see it listed in my DAW or Console. Why?
A: This can happen for a couple of reasons, but the most common explanation is that you are running a version of UAD software that pre-dates the UAD plug-in that you purchased.
UAD Software Version & Plug-In Compatibility
Each new UAD software release may contain new UAD plug-ins. In order to use the plug-ins contained in a particular release you must update to that software version. For example, if a plug-in was released in version 8.6 of UAD software and you are currently running version 8.4 of UAD software, you will not be able to use the plug-ins released in version 8.6 until you update to that version (or a later version, if available) because the older version does not contain the new plug-in titles.
The new UAD plug-ins contained in each UAD software release are noted on our Release Notes page. However, determining if a particular UAD plug-in is compatible with your system can be tricky due to the interrelated issues of UAD software and operating system compatibility, so we've put together a simplified version history list that shows the minimum UAD software version and operating systems required to use each UAD plug-in. To view the Simplified UAD Version History article, click here.
Console / DAW Plug-In Manager
In Console, it's possible to hide certain UAD plug-ins so that they don't appear in your Inserts lists. If you're UAD software is up to date but you're still not seeing a particular UAD plug-in in Console, go to Console > Settings > Plug-Ins and make sure that the plug-in isn't hidden by checking the HIDE button next to the plug-in title.
Some DAW applications have a similar feature (typically referred to as "Plug-In Manager") that allows you to manage your list of installed plug-ins from within the DAW. DAWs like Cubase & Logic Pro X feature plug-in manager sections, however DAWs like Pro Tools and Ableton Live do not. If your DAW features a plug-in manager section, see the DAW's support documentation for more information on how to show/hide plug-ins within the DAW.
Rescanning Plug-In Folders & Managing Custom Plug-In Folders
If you are running the latest version of UAD software but still don't see certain UAD plug-ins listed within your DAW application, you may need to force the DAW to rescan your plug-in folders or make sure that the UAD plug-ins are in the correct location if using custom plug-in folders.
Default install locations for all formats of UAD plug-ins are listed in this article. If you use custom plug-in folders (i.e., user created folders in a different location than the default installation folders) then you will need to move the UAD plug-ins from their default installation location into your custom plug-in folder, or add the default installation location to your DAW's plug-in paths.
More information regarding rescanning plug-ins in your particular DAW can be found in the DAW application's support documentation.