This article refers to potential errors when attempting to update the firmware with Apollo x16D, resulting in the errors shown below:
- The firmware update fails:
- The firmware update cannot be initiated due to a faulty connection to your computer:
- The firmware update cannot be initiated because Apollo x16D is locked in Dante Controller:
To solve these issues, follow the steps below:
- Ensure Apollo x16D is properly connected to a Thunderbolt 3 port using a Thunderbolt 3 cable, as well as to your host computer via Ethernet.
- Quit the UAD Control Panel & Meter application, then relaunch it. If you are still getting one of the error messages listed above, proceed with the steps below.
- Launch Dante Controller and unlock the affected device.
- Turn your Wi-Fi off.
On macOS, this can be done by clicking the Wi-Fi icon on the top-right side of the menu bar, then switching the button to the off position.
On Windows, click the Wi-Fi icon at the bottom right of the taskbar and select Turn Off Wi-Fi. - Use a compatible dongle. For a list of compatible dongles and other accessories, read this article.
Then, proceed to the steps below to adjust the order of network services so that Wi-Fi is the second in the order as opposed to being first:
macOS
- Open the System Preferences.
- Click the Network tab.
- Click the … menu at the bottom of the panel.
- Select Set Service Order to change the order.
- Click and drag the Wi-Fi service entry to the second position if it is not already there.
Additional Notes
When the UAD Meter & Control Panel application cannot detect your Wi-Fi or Apollo x16D, it will prompt you with this notification:
The dropdown menu will show the two network devices available on your computer by showing IP addresses next to the entries, as shown below:
In this example, the Wi-Fi shows as en2 → 192.168.1.240 and the USB-C to Ethernet accessory used for the Dante Network shows as en15 → 169.254.217.149.
The UAD Meter & Control Panel application is designed to automatically select the correct network address, but you can manually select it if necessary.