If you are experiencing the issues listed below or any other related problem, you may want to check if you are running System Cleaner tools or VPN software before doing any further troubleshooting.
- UAD Console does not launch and/or the UAD Console icon continues to bounce in the dock
- UA Connect is unable to install software, or cannot be launched
System cleaning software removes certain system files and operating system functionalities that are required by UA software. In many cases, this can be difficult to assess and repair.
VPN applications may prevent the UA Software from accessing the network properly.
We generally recommend against installing the following applications:
- Avast
- AVG Antivirus & Security
- App Cleaner
- Bitdefender Total Security
- CCleaner
- ClashX
- CleanMyMac X
- Dr. Cleaner
- ExpressVPN
- Kaspersky Internet Security
- Little Snitch
- LuLu
- Mac Cleaner Pro
- MacKeeper
- Malwarebytes
- McAfee WebAdvisor
- McAfee Safe Connect VPN
- Nord VPN
- Norton 360
- onyX
- PandaVPN
- Proton VPN
- Revo Uninstaller
- SurfShark
- Trusteer Rapport
- Unicorn HTTPS
- Zscaler
The best recommendation to restore functionality is to remove the system cleaning software, utilizing the uninstaller they provide.
You can then proceed to attempt to repair the UAD installation for Apollo and Satellite devices as follows:
If UA Connect is not able to install software, and you have previously had cleaning software installed, please refer to this article.
If the issues are not resolved, in some cases, once the above-listed software has been removed, creating a new admin account can repair issues caused by that software. Click below to access the steps to create a new administrator user profile, depending on your operating system:
Important note: As system cleaning software functionally affects core operating system functionality and it can be difficult to restore, in some cases a clean reinstallation of your OS is required to restore it into a state that can run UA software. If on macOS, be careful not to use Migration Assistant or Time Machine after the clean installation, as this potentially could restore the same cleaning software and related issues to your computer.