Troubleshooting Pops & Clicks / Audio Artifacts with Apollo Twin USB

If you are experiencing pops, clicks or other audio artifacts with your Apollo Twin USB, here's what to try first:

  1. Make sure you have set up your system for use with Apollo Twin USB by following the directions in our Windows Setup - Required Settings article. 

    For a video explaining these steps, click here

  2. If using Windows 7, make sure to update your motherboard's USB 3 chipset driver by following the directions in this article

  3. If the problems persist, follow the directions in our Windows Optimization - Optional Settings article to further configure your system for audio recording. 

  4. Make sure that your DAW application is set up correctly for use with Apollo Twin USB. For set up videos, click here

  5. Disable Core Parking & CPU Throttling

    Intel processors feature CPU power management abilities that dynamically change clock speeds and sleep states. These changes can adversely affect real time audio. If you are experiencing pops and clicks then we recommend that you disable these features.
     
    Many systems will have setup options that allow you to turn off certain power management features. Please consult your motherboard or system manual for help with making any changes in your BIOS / UEFI setup utility.
     
    By disabling the following features, your system will run at a constant clock speed and will not halt individual cores:

    • Intel SpeedStep (or EIST)

    • Intel Turbo Boost (or Turbo Mode)

    • C-State Control (or C1E, C3, C6, C7)

  6. If the problem persists, please generate a Windows system information file and contact Customer Support by submitting a new support request. Follow the directions below to generate a Windows system information file:

    Go To: Start -> Run
    Type "msinfo32.exe" and press enter.
    Go To: File -> Save to save the file. 

    Please attach this '.nfo' file when you submit your support request.

    To submit a new support request, click here

 

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