Can I Link a Different iLok Account to my UA Account?

This article demonstrates how to transfer licenses for LUNA and UADx plug-ins from one iLok account to a different iLok account. You may need to transfer licenses between iLok accounts if:

  • You are trying to move your iLok license(s) to a new iLok account.
  • You accidentally linked your UA account to the wrong iLok account.

Important Notes:

  • This procedure can only be done when changing the iLok account associated to your UA account, therefore transferring licenses from one iLok account to another – it is not possible to only unlink an iLok account without transferring the affected licenses.
  • There is a limit of two (2) transfers of LUNA and UADx licenses between iLok accounts. If you require an additional transfer please contact Customer Support.

Step 1 - Deactivate LUNA and UADx License(s)

Before you can transfer a license to a new iLok account, you must first deactivate all LUNA and UADx licenses from the old iLok account. This is done using iLok License Manager. 

To deactivate LUNA and UADx license(s):

  1. Open the iLok License Manager application.
  2. Right-click (or Ctrl + Click) on the LUNA license and choose Deactivate.
    Screen_Shot_2020-07-09_at_4.48.40_PM.png
    Deactivate LUNA and UADx license using iLok License Manager

Note: If the LUNA and UADx licenses are not deactivated from the old iLok account, the following error will appear. If you see this error then make sure that you have completed Step 1 for all LUNA licenses.

Screen_Shot_2020-07-09_at_12.52.24_PM.pngiLok Transfer error

 

Step 2 - Transfer LUNA and UADx License(s) to a New iLok Account

  1. Log into your UA account: https://www.uaudio.com/my/account/login/ 
  2. Go to: www.uaudio.com/my/ilok 
  3. Enter the new iLok User ID and click Transfer.
    Screen_Shot_2020-07-09_at_5.04.57_PM.pngiLok Transfer page

  4. On the next screen, enter your iLok account login credentials and then click Authorize.
    image5.png
    iLok account authorization

  5. Next, click Transfer Licenses. This will move your LUNA and UADx licenses from the old iLok account into the new iLok account.

    IMPORTANT: Your transfer request will be placed in a queue. The transfer process can take anywhere from a few seconds to up to 15 minutes depending on how busy the servers are.

    image3.png
    Transfer confirmation page

Important noteIf your iLok account is connected to another UA account, the error message shown below will appear:

3_iLok_AlreadyLinkedError.png

In order to link your iLok account to your current UA account, the licenses in the iLok account must first be deactivated from the iLok License Manager, as explained in Step 1 of this article.

Then, you will be able to unlink the iLok account from the wrong UA account and link it to the correct UA account. To relink the iLok account, the iLok username and password will be necessary.

Articles in this section