This article demonstrates how to transfer licenses for LUNA and UADx plug-ins from one iLok account to a different iLok account. You may need to transfer licenses between iLok accounts if:
- You are trying to move your iLok license(s) to a new iLok account
- You accidentally linked your UA account to the wrong iLok account
- There is a limit of two (2) transfers of LUNA and UADx licenses between iLok accounts. If you require an additional transfer please contact Customer Support.
Step 1 - Deactivate LUNA and UADx License(s)
Before you can transfer a license to a new iLok account, you must first deactivate all LUNA and UADx licenses from the old iLok account. This is done using iLok License Manager.
To deactivate LUNA and UADx license(s):
- Open iLok License Manager
Right-click (Ctrl+Click) on the LUNA license and choose Deactivate.
Deactivate LUNA and UADx license using iLok License Manager
Note: If the LUNA and UADx licenses are not deactivated from the old iLok account, the following error will appear. If you see this error then make sure that you have completed Step 1 for all LUNA licenses.
iLok Transfer error
Step 2 - Transfer LUNA and UADx License(s) to a New iLok Account
- Log into your UA account: https://www.uaudio.com/my/account/login/
- Go to: www.uaudio.com/my/ilok
Enter the new iLok User ID and click Transfer.
iLok Transfer page
On the next screen, enter your iLok account login credentials and then click Authorize.
iLok account authorization
Next, click Transfer Licenses. This will move your LUNA and UADx licenses from the old iLok account into the new iLok account.
IMPORTANT: Your transfer request will be placed in a queue. The transfer process can take anywhere from a few seconds to up to 15 minutes depending on how busy the servers are.
Transfer confirmation page
Important note: If your iLok account is connected to another UA account, the error message shown below will appear:
In order to link your iLok account to your current UA account, the licenses in the iLok account must first be deactivated from the iLok License Manager, as explained in Step 1 of this article.
Then, you will be able to unlink the iLok account from the wrong UA account and link it to the correct UA account. To relink the iLok account, the iLok username and password will be necessary.