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Transferring iLok Licenses

This article demonstrates how to transfer LUNA licenses from one iLok account to a different iLok account. You may need to transfer licenses between iLok accounts if:

  • You are trying to move your iLok license(s) to a new iLok account
  • You accidentally linked your UA account to the wrong iLok account

Important:

  • LUNA licenses will always remain in the UA account in which they were initially authorized. It is not possible to transfer LUNA licenses to another UA account.
  • There is a limit of two (2) transfers of LUNA licenses between iLok accounts. If you require an  additional transfer please contact Customer Support.

Step 1 - Deactivate LUNA License(s)

Before you can transfer a license to a new iLok account, you must first deactivate all LUNA licenses from the old iLok account. This is done using iLok License Manager. 

To deactivate a LUNA license:

  1. Open iLok License Manager
  2. Right-click (Ctrl+Click) on the LUNA license and choose Deactivate.
    Screen_Shot_2020-07-09_at_4.48.40_PM.png
    Deactivate LUNA license using iLok License Manager

Note: If the LUNA licenses are not deactivated from the old iLok account, the following error will appear. If you see this error then make sure that you have completed Step 1 for all LUNA licenses.

Screen_Shot_2020-07-09_at_12.52.24_PM.pngiLok Transfer error

 

Step 2 - Transfer LUNA License(s) to a New iLok Account

  1. Log into your UA account: https://www.uaudio.com/my/account/login/ 
  2. Go to: www.uaudio.com/my/ilok 
  3. Enter the new iLok User ID and click Transfer.
    Screen_Shot_2020-07-09_at_5.04.57_PM.pngiLok Transfer page

  4. On the next screen, enter your iLok account login credentials and then click Authorize.
    image5.png
    iLok account authorization

  5. Next, click Transfer Licenses. This will move your LUNA licenses from the old iLok account into the new iLok account.

    IMPORTANT: Your transfer request will be placed in a queue. The transfer process can take anywhere from a few seconds to up to 15 minutes depending on how busy the servers are.

    image3.png
    Transfer confirmation page
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