If you are having issues activating plug-ins included in your UAD Spark subscription or if UAD plug-ins load with a blurry graphical interface, follow the steps below.
Important:
- First, make sure that your computer meets the system requirements.
- If you are not using an iLok USB with your UAD Spark license, verify that the iLok Cloud Session is set to Automatic mode. See Read this guide for more information on this topic.
- Before trying the steps below, restart your computer and then check to see if the issue persists.
Refreshing the iLok Cloud Session
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Open UA Connect, click your account ID in the top right, then choose Log Out.
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Quit UA Connect completely by right clicking on the “UA” icon in the System Tray (Windows) or the Menu Bar (Mac), then choose Quit UA Connect.
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Open iLok License Manager.
Note: Make sure that you are logged in using the iLok ID that is linked to your UA account. If you are not sure which iLok ID is linked to your UA account, you can check by logging into your UA account on our website, and navigating to this page.
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In iLok License Manager, select File and choose either Close All Cloud Sessions or Close Your Cloud Session (if both options appear active then choose Close All Cloud Sessions).
- Once Cloud sessions are closed, select File and choose Open Your Cloud Session.
- Lastly, open UA Connect, log in, and see if the issue is resolved.