When using native UAD plug-ins on Windows systems you may experience plug-in GUIs that are either blurred, too large for their display window or appear cropped.
If you experience this issue, please try the following.
Change the size of text in Windows to 100%
As a first step, try setting the text size scaling to 100% in Windows system settings.
To change the size of text on Windows 10 or 11, please see Microsoft support’s instructions here.
Change the display scaling to 100%
Adjusting the display scaling for your monitor in Windows display settings may also help.
To change the display settings on Windows 10 or 11, please see Microsoft support’s instructions here.
Refresh iLok Cloud
To refresh iLok Cloud, follow the instructions here.
Make sure Windows is up to Date
To make sure your Windows build is up to date, please see Microsoft support’s instructions here.
Make sure Microsoft Edge is up to date
To make sure Microsoft Edge is up to date, please see Microsoft support’s instructions here.
Uninstall UA Connect, and native UAD plug-ins and delete preference
- Uninstall UA Connect using the instructions for Windows 11 here, or the instructions for Windows 10 here.
- Delete the plug-in files from the following locations:
C:\Program Files\Common Files\Universal Audio\Plug-Ins
C:\Program Files\Common Files\Avid\Audio\Plug-ins
C:\Program Files\Common Files\VST3
- Delete the entire workspace folder found here:
C:\Users\*YOUR USER NAME GOES HERE*\AppData\Local\Universal Audio\workspace
If the steps above do not solve your issue then please try the steps for your specific DAW, listed below. If steps are not listed for your specific DAW, we do not have any DAW-specific steps to recommend, please skip ahead to Additional Troubleshooting.
In Live’s plug-in browser, right-click on the plug-in and disable “Auto Scale Plug-in Window”, close Live completely and relaunch for the changes to take effect. You will need to do this for each UADx plug-in you use in the session.
If the problem continues, try running Live as an administrator.
In Bitwig’s preferences, disable “Plug-in Interface Scaling”.
In some cases, if you continue to have GUI display problems in Reaper after adjusting system text scaling, try simply pressing play on Reaper's transport.
Studio One 6
In Studio One’s settings disable “Enable HiDPI Mode”.
If you have tried everything above and are still having issues then try enabling “Override high DPI scaling behavior” for your DAW in the application’s Properties > Compatibility menu.
- Right-click on the application
- Select Properties
- Go to the Compatibility tab
- Click "Change high DPI settings"
- Select "Override high DPI scaling behavior"
- Select "System" or "System (Enhanced)" from the dropdown
- Click Ok, then Apply
- Restart the computer for changes to take effect
If you are still having issues after trying everything above, please contact our support team.