Native UAD Plug-in GUI Blurry or Too Large on Windows

Note: UA Connect version 1.4.6, along with the associated plug-in updates, fixes this issue. Make sure to update UA Connect, then proceed to update all plug-ins requiring updates.

Cropped or Too Large Plug-in GUI

When using native UAD plug-ins on Windows systems you may experience plug-in GUIs that are either too large for their display window or appear cropped. If you experience this issue, please try the following.

Change the display scaling to 100%

Adjusting the display scaling for your monitor in Windows display settings may help. Try setting the display scaling to 100%. If it's already at 100%, try another value and see if the behavior changes.

To change the display settings on Windows 10 or 11, please see Microsoft support’s instructions here.

Blurry Plug-in GUI

When using native UAD plug-ins on Windows systems you may experience plug-in GUIs that appear blurry. If you experience this issue, please try the following.

Install/Update WebView2

WebView2 is a necessary component and must be properly installed. This can be installed with their install tool first.

  1. Navigate to this page
  2. Scroll down to the section named Evergreen Bootstrapper.
  3. Select Download > Accept and Download.
  4. Find the executable file in your Downloads folder. Right-click it and select Run as administrator.
  5. Enter your administrator credentials. The installation starts and is completed in the background.

If this does not work, find the application in your installed apps and select Modify to go through the repair procedure as shown below:

1b_WebView2_InstalledApps.png

 

Refresh iLok Cloud

In some cases, blurry plug-in GUIs can be caused by iLok activation issues. Try refreshing your iLok cloud to solve this issue.

To refresh iLok Cloud, follow the instructions here.

 

Make sure Windows is up to Date

If you are experiencing issues, we highly recommend making sure you are on the latest Windows 10 or Windows 11 build. For Windows 10, this is 22H2 (19045). For Windows 11, this is currently 22H2 (22621).

To make sure your Windows build is up to date, please see Microsoft support’s instructions here.

 

 

Make sure Microsoft Edge is up to date

Native UAD plug-ins use a display component provided by Microsoft Edge on Windows computers. If Microsoft Edge is not up to date complications can arise. 

To make sure Microsoft Edge is up to date, please see Microsoft support’s instructions here.



Uninstall UA Connect, and native UAD plug-ins and delete preference

  • Uninstall UA Connect using the instructions for Windows 11 here, or the instructions for Windows 10 here.

  • Delete the plug-in files from the following locations:
    C:\Program Files\Common Files\Universal Audio\Plug-Ins
    C:\Program Files\Common Files\Avid\Audio\Plug-ins
    C:\Program Files\Common Files\VST3
  • Delete the entire workspace folder found here:
    C:\Users\*YOUR USER NAME GOES HERE*\AppData\Local\Universal Audio\workspace

 

DAW Specific Workarounds

If the steps above do not solve your blurry GUI, then please try the steps for your specific DAW, listed below. If steps are not listed for your specific DAW, we do not have any DAW-specific steps to recommend, please skip ahead to Additional Troubleshooting. 


Ableton Live

In Live’s plug-in browser, right-click on the plug-in and make sure the setting “Auto Scale Plug-in Window” matches on every single native UAD plug-in installed. It should not matter if the setting is enabled or disabled, just that all native UAD plug-ins share the same setting.

If enabling gives you an issue, try disabling the setting instead and vice versa. After making the required change, close Live completely and relaunch for the changes to take effect. 

image (28).png

 

If the problem continues, try running Live as an administrator.

ableton_run_as_admin_copy_EDIT_copy.png

 

Bitwig

In Bitwig’s preferences, disable “Plug-in Interface Scaling”.

bitwig_plugin_interface_scaling_EDIT_copy.png

 

 

Studio One 6

In Studio One’s settings disable “Enable HiDPI Mode”.
studio_one_6_disabled_hi_DPI_EDIT_copy.png



Additional Troubleshooting

If you have tried everything above and are still having issues then try enabling “Override high DPI scaling behavior” for your DAW in the application’s Properties > Compatibility menu.

  1. Right-click on the application.
  2. Select Properties.
  3. Go to the Compatibility tab.
  4. Click Change high DPI settings
  5. Select Override high DPI scaling behavior
  6. Select System or System (Enhanced) from the dropdown.
  7. Click OK, then Apply.
  8. Restart your computer for changes to take effect.

windows_high_dpi_settings_w_shadow_copy_EDIT_copy.png

 

Contact Support

If you are still having issues after trying everything above, please contact our support team.

 

 

 

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