Watch this short video to learn how to uninstall and reinstall the UA Connect software on Windows 10 in order to troubleshoot common issues. 

Below are instructions on how to properly uninstall UA Connect from your Windows 11 system. 

Note: Make sure to manually remove the UA Connect preference files described below before reinstalling UA Connect.

Uninstall UA Connect

1. Launch Apps > Installed apps by doing the following:

• Press the [Windows] key
• Type “Installed apps” (without quotes)
• Hit [Enter]

2. In Apps > Installed apps do the following:

• Find UA Connect in the list of apps
• Click on the ellipses next to UA Connect
• Click on Uninstall
• Confirm by clicking Uninstall again
• Click OK

Remove UA Connect Preference Files

1. Preference files for the UA Connect app are located in C:\Users\[username]\AppData\Local, which is hidden by default. To navigate directly to this folder, please do the following:

• Press the [Windows] key
• Type “%localappdata%” (without quotes)
• Hit [Enter]

2. Open the Universal Audio folder.
   
   

3. Delete the UA Connect folder found inside.
   
   

Reinstall UA Connect

Download and install the latest version of UA Connect found here.