(Windows 10) UA Connect Uninstall / Reinstall Procedure

Watch this short video to learn how to uninstall and reinstall the UA Connect software on Windows 10 in order to troubleshoot common issues. 


 

 

Below are instructions on how to properly uninstall UA Connect from your Windows 10 system. 

Note: Make sure to manually remove the UA Connect preference files as described below before reinstalling UA Connect.

 

Uninstall UA Connect

  1. Launch Apps & features by doing the following:
  • Press the [Windows] key
  • Type “Apps & features” (without quotes)
  • Hit [Enter]

uninstall-win10-10_copy.png

  1. In Apps & features, do the following:
  • Find and click UA Connect
  • Click on Uninstall
  • Confirm by clicking Uninstall again
  • Click OK

uninstall-win10-3_copy_--.jpg

Remove UA Connect Preference Files

  1. Preference files for the UA Connect app are located in C:\Users\[username]\AppData\Local, which is hidden by default. To navigate directly to this folder, please do the following:
  • Press the [Windows] key
  • Type “%localappdata%” (without quotes)
  • Hit [Enter]

win-10-localappdata_copy.jpg

  1. Open the Universal Audio folder.

win-10-localappdata-1_copy.jpg

  1. Delete the UA Connect folder found inside.

win-10-localappdata-2_copy.jpg

Reinstall UA Connect

Download and install the latest version of UA Connect found here.


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