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How to Register Used Hardware

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About Hardware Registration

UAD hardware must be registered to a UA Account in order to use UAD plug-ins and make purchases from the UAD store. Once registered, the hardware can be used with any plug-in licenses that are assigned to the same system within that account. For details about plug-in licensing, click here.

Any Apollo or Satellite can be registered, it does not require steps from the seller unless they wish to transfer their entire plug-in library out of their account with the device. 
To learn more about hardware transfers, click here.

If you are new to the UAD platform and have purchased a used UAD device, take a moment to create an account by following the directions in this article. You will need to be logged in to your account to register your hardware.

Registering Used Hardware

  1. Log in to your Universal Audio account on the Universal Audio account page.
  2. Go to the UAD Hardware Register page.
  3. Click on here if you are registering a used device. Click BEGIN if you are registering a brand new device.
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  4. Enter the serial number of your device and press the Enter key.
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    Note: If you already have UAD software v10.1.1 or later installed, skip to the Installing the UAD Software section. If you receive the error "These cards have already been requested for transfer", this means the process has already been started. In this case, you can also skip to the Installing the UAD Software section.

Once the above steps are done, continue to follow the instructions in the Installing the UAD Software section to complete software installation and registration.

Additional Notes:

  • You do not need to wait for a browser window to appear after installing the UAD software and restarting. To complete registration, skip to the Installing the UAD Software section.
  • If using an Apple Silicon M1 or M2 computer, follow these instructions for software installation.
  • You can reference current compatibility information here.
  • UAD software v10.1.1 or later version is required to complete used device transfers, this step can be completed by either the original or new owner.
  • After the used device transfer is completed, it is possible to register and use a UAD-2 device with older software if necessary.

Installing the UAD Software

Once the above registration steps are completed, proceed to the steps below in order to download and install the UAD software, then to authorize your plug-ins:

  1. Download and install UA Connect. 
  2. Launch UA Connect and log in to the account your hardware is registered to.
  3. Click the Apollo & UAD-2 tab to begin downloading the UAD Software Installer.
  4. Once the download and installation has been completed, connect the UAD hardware device you registered,
    Note: If you are registering multiple devices, connect one device at a time and continue with the steps below.
  5. Navigate to your applications folder to launch the UAD Meter & Control Panel application. 
  6. In the UAD Meter & Control Panel application, click the blue UAD-2 button to open the Plug-Ins panel. 
  7. Click the Authorize Plug-Ins button.RXaT8XdxHjyxN5AHV0WFK5M58eVxkJsInJj6RkA85IiUJ5aoX1GTYIpgiZLlKIlGBWwVeilEL9wrzumFz_zG8WPQte031fn6iDWwsKrXqUP1sOcQEqiq6dcBP6Nf.png

Frequently Asked Questions Regarding Used Hardware

Why should I register my UAD hardware to my UA account?

Registering UAD hardware to your account will grant you access to the UAD Console installer in UA Connect. Additionally, UAD hardware must be registered to a UA Account in order to use UAD plug-ins and make purchases from the UAD store. If you want to purchase and use new UAD plug-ins, or if you want to use plug-ins already in your account with your UAD hardware, you will need to register the hardware to your account.

Does my used hardware come with any UAD plug-ins?

All used UAD devices come with the Analog Classics bundle free of charge. This bundle is a great way for new users to get started with UAD plug-ins right out of the box without the need for an additional purchase.  

Do I get the plug-ins included from the previous owner?

The previous owner will have the option to include their purchased plug-ins or not. If the previous owner chooses to include their plug-ins, they will need to select this option when transferring the hardware. If the previous owner did not opt to include plug-ins with the hardware transfer then you will still get the included Analog Classics bundle free of charge, as explained in this article.

Why do I need to Authorize Plug-ins?

Your UAD hardware will need to be authorized to run the UAD plug-ins in your plug-in library. 

For detailed instructions on how to authorize plug-ins, click here.

Is a warranty included with used hardware?

The UA warranty policy only covers the original owner of the hardware (i.e., the person that purchased it new from an authorized UA retailer) and does not cover any subsequent owners. Any UAD device purchased as used is not covered under warranty. Click here for more information on our warranty policy.

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