UAD Plug-Ins

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How To Transfer Ownership of UAD-2/Apollo Devices

IMPORTANT: This article is intended to help customers who want to transfer a UAD device and all plug-ins associated with that device. Hardware transfers that do not include plug-ins can still be initiated using this process, however, it is not required. If you have acquired a used UAD device that has not been transferred by the original owner then please click here for help with registering used hardware to your account.



Initiate Transfer of UAD Hardware

When a UAD-2 or Apollo device is sold second-hand, the current owner will need to fill out the “Transfer” form to transfer ownership of the device to the new owner. To fill out the transfer form, the current owner must first log in to their UA account at and then go to the "My UA Hardware" page. This page is accessed by clicking on the "My Account" link in the top right corner of the site, and then selecting "My UA Hardware" from the menu on the left side of the page.

This will take you to the My UA Hardware page which displays all the UAD-2/Apollo devices and plug-ins registered in the account, arranged by System. Click the "Transfer device(s) out of my Account" link under the System you want to transfer out of.



The current owner will select the serial number of the UAD-2/Apollo device that they want to transfer. 


 Click the Hardware dropdown to select a device to transfer

The current owner will be asked to choose if they want to transfer the plugins registered to the System that they are transferring the UAD-2/Apollo device from.


IMPORTANT: Users cannot select individual plugins to transfer.


If Yes is chosen, all UAD plug-in licenses in the System and UADx plug-in licenses will be transferred with the hardware. If NO is chosen, all plug-in licenses will remain in the seller's account and the included Analog Classics plug-ins will be issued to the buyer when the hardware is transferred.


Deactivate LUNA and UADx Licenses

If the original owner has LUNA or UADx licenses activated, these must be deactivated from their iLok account before requesting a transfer.

If the licenses are not deactivated from the iLok account, the following error will appear: “Please de-activate all licenses on iLok account with User ID”.


If this error appears, make sure to complete the steps below for all LUNA and UADx licenses.

To deactivate LUNA and UADx licenses:

  • Open iLok License Manager
  • Right-click (Ctrl+Click) on any LUNA and UADx licenses and choose Deactivate.

image5.pngDeactivate LUNA and UADx licenses using iLok License Manager

Once the licenses are deactivated you can fill out the transfer form again and submit.


Registration of Hardware by New Owner

Now your hardware is ready to be registered by the new owner following the used registration guide. For details about used gear registration, click here.

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