Reasons to Merge UA Accounts
There are several scenarios which would require combining the hardware and plug-in authorizations of multiple UA accounts together into one. Some of the common reasons to do this would be:
- You didn't realize that you already had previous hardware registered to an account but went and created a new one to register your new device. Now there are two accounts with different hardware and plug-ins registered to them.
- Hardware and plug-ins are owned by a studio facility but were registered by an engineer or employee who no longer works for the studio.
- Two individual users decide to start a business partnership together and want to combine their independent accounts into one so the studio hardware can recognize all of the plug-in authorizations from both original accounts.
If you find yourself in a situation where merging accounts is required, follow the steps outlined below. Please note that the Universal Audio Customer Care team is not able to manually merge UA accounts on your behalf.
Merging Multiple UA Accounts
- First, decide which will be the main account you would like to use, and that other accounts will be merged into. We will call this account “A”
- Log into the duplicate account to be merged (we will call this account “B”) and initiate a Transfer of Ownership request from the Hardware section of the account. Make sure to select “Yes” on the option to include plug-ins with the transfer.
More in-depth details on this transfer of ownership process can be found here.
Note: There is no way to transfer just plug-in licenses outside of a hardware transfer. It is also not possible to include only certain licenses in a hardware transfer. You can only include all plug-ins or no plug-ins at all. -
Now log out of the account on uaudio.com from any web browsers installed on your computer, log in with account “A” (your main account) and follow this guide to register the device(s) that were transferred in the previous step.
Important Note: If you are merging two accounts with different owners into one single account for purposes of creating a business partnership, ownership of plug-in licenses should be considered. When plug-in licenses are combined, the plug-ins become the property of the new account and cannot be separated later down the line. Because of this, accounts should not be merged for temporary partnerships and should only be merged if both parties intend to permanently share plug-in licenses. Universal Audio cannot get involved in disputes about plug-in licenses as a result of merging accounts, so make sure this has been fully discussed before merging accounts.