If you're not receiving a text to verify your identity at checkout, that message is coming from Shop Pay, not the UAD Store.
Shop Pay is a secure, express checkout method from Shopify. If you've recently used Shop Pay at the UAD Store or any other Shopify-powered store, it'll automatically be set as your default payment method at checkout. As part of that process, Shopify sends a two-factor authentication (2FA) code by text to confirm your identity.
Common reasons you may not receive the text
- The phone number on your Shop Pay account may be outdated or inactive
- Your carrier or device might be blocking short-code messages
- Shop Pay doesn't recognize the device or browser you're using.
How to resolve the issue
Update your phone number in Shop Pay
- Go to shop.app and sign in with your current email
- Update your phone number in your account settings
- Head back to the UAD Store and try checking out again
Checkout as a guest to bypass Shop Pay
- On the Shop Pay verification screen, close the prompt or click "back"
- Enter your payment details directly on our site to complete your purchase
- If you're still being redirected to Shop Pay, look for the "Check out as guest" option at the bottom of the checkout screen