What's Covered
This policy applies only to hardware purchases made directly at uaudio.com. If you purchased from an authorized retailer (Sweetwater, Guitar Center, B&H, etc.), please contact that retailer directly as their shipping policy will apply.
US-only Shipping
Universal Audio only ships directly to customers within the US. Check out our retail partners for global shipping.
Free Standard Shipping on Hardware Orders over $100
All orders shipped to the contiguous United States qualify for free standard ground shipping with a $100 minimum hardware purchase required. See shipping rates to Alaska and Hawaii below.
Delivery Estimates
| Shipping Method | Estimated Delivery | Cost |
| Standard Ground | 1–7 business days | FREE for hardware orders of $100 or more; cost calculated at checkout for hardware orders under $100. |
| Expedited shipping | 1–5 business days | $19.99 |
| Shipping to Alaska and Hawaii | 3–7 business days | $19.99 |
Orders typically ship within one business day. Above delivery times are estimates; actual transit times may vary slightly by destination. You'll receive a shipping confirmation email with a tracking number after your order leaves our fulfillment center.
Please note: The $100 minimum applies specifically to the value of hardware in your cart; software purchases do not contribute toward the free shipping threshold. For orders containing less than $100 in hardware, shipping will be calculated at checkout.
Customers are responsible for return shipping. Universal Audio does not provide prepaid return labels for change-of-mind returns. Shipping fees are not refundable. Universal Audio does not accept order cancellations after the order has shipped. See our full Return Policy here.
In accordance with state law, standard sales tax paid on returned items will be fully refunded to your original payment method. However, the flat delivery service fee ($0.31 in Colorado and $0.50 in Minnesota) is a statutory delivery charge levied by the applicable state and is strictly non-refundable once an order has shipped and successfully been delivered.
PO Boxes & APO/FPO Addresses
We ship to PO Boxes and US military APO/FPO addresses via USPS where carrier restrictions allow. Delivery times to these destinations may vary and cannot be guaranteed. Expedited options may not be available for all APO/FPO addresses.
Order Tracking
Once your order leaves our fulfillment center, you'll receive a confirmation email with your tracking number and a link to track your order. You can also view order fulfillment status by logging into your account at uaudio.com. Please allow up to 24 hours for tracking to become active after your confirmation email is sent.
Defective or Damaged Products
If your product arrives defective or is the wrong item:
- Contact our Customer Care team as soon as possible, but within 48 hours of delivery.
- Please retain all original packaging, it may be required to file a carrier claim.
- UA will provide a prepaid return shipping label and will either replace the unit or issue a refund.
- Hardware defects that arise after the 30-day window are handled under UA's Limited Hardware Warranty (1 year from purchase date in the US). See our full Warranty Policy for details.
Sales Tax
Sales tax is calculated and applied at checkout based on your shipping destination, in accordance with applicable state law.
Return Policy
Questions about your order? Contact us at help.uaudio.com.