UAD Plug-Ins

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FAQ: Buying a Used UAD-2/Apollo Device with Additional Plug-Ins

When transferring a used UAD-2 or Apollo device to another user, the seller has the option to include their purchased UAD plug-ins with the transfer. In order to transfer both the hardware and plug-ins to the buyer, the seller must submit a transfer request and specify to include their additional plug-ins. If you're planning on purchasing a used UAD-2 or Apollo device that includes additional plug-ins there are a couple of things to take into consideration to ensure that the transfer process goes smoothly.  

Note: All UAD-2/Apollo devices include a free collection of 'Analog Classics' plug-ins which are automatically assigned to the new owner, even if the seller chooses not to transfer any additional plug-ins. Click here to see what Analog Classics Bundle will come with your UAD or Apollo device.

For more information on transferring UAD-2/Apollo devices, Click here.

See below for answers to common questions regarding purchasing a used UAD-2 or Apollo device with additional UAD plug-ins. 

 

If I purchase a used UAD-2/Apollo device, what UAD plug-ins come with it?

All new and used UAD-2/Apollo products come with an included 'Analog Classics' plug-in bundle free of charge. These bundles are a great way for new users to get started with UAD plug-ins right out of the box without the need for an additional purchase, and are included even if the previous owner chooses not to transfer additional plug-ins.

The seller also has the option to include their additional plug-ins with the transfer. If purchasing a used UAD-2/Apollo device that is supposed to include additional plug-ins, make sure to communicate with the seller to confirm that you both understand what plug-ins are to be included with the transfer so there are no surprises. 

 

I've just purchased a used UAD-2/Apollo device that includes additional plug-ins. How do I redeem them?

When a UAD-2 or Apollo device is sold second-hand, the seller will need to fill out the “Transfer” form to transfer ownership of the device to the new owner. On the Transfer form, the seller will be asked if they want to include plug-ins: Yes or No. In order to include their additional plug-ins with the transfer, the seller must select "Transfer Plug-Ins: Yes" on the Transfer form. UAD plug-ins can only be moved between accounts via this transfer process.

Once the transfer of ownership has been approved, the hardware and plug-ins will be transferred into the buyer's account. This typically takes 2-3 business days from when the transfer request is submitted. 

 

I purchased a used UAD-2/Apollo device but the UAD plug-ins that were supposed to be included were not transferred to my UA account.  How do I handle this?

As the buyer, you will need to contact the seller to work this out directly. If the seller accidentally submitted the transfer request without including plug-ins, the best way to correct this would be to transfer the UAD-2/Apollo hardware back to the seller's account via the transfer process and have the seller re-submit the transfer request, this time making sure to include plug-ins. 

 

I purchased a used UAD-2/Apollo device and some UAD plug-ins that show as authorized in the UAD Control Panel don't appear in my UA account.  How can I get these plug-ins to show up in my UA account?

It depends on whether or not the transfer was supposed to include additional plug-ins, and whether or not the transfer request has been completed yet.

If the UAD-2/Apollo device is showing in your UA account but there are a number of UAD plug-ins showing up as authorized in the UAD Control Panel that aren't in your account, this means the seller did not include additional plug-ins with the transfer and you are seeing the previous owner's authorizations still loaded on the device. If the transfer was not supposed to include additional plug-ins, you'll just need to click the Authorize Plug-Ins button on the Plug-Ins tab of the UAD Control Panel to load the authorizations from your account onto the device and overwrite the previous owner's authorizations. 

If the seller was supposed to include additional plug-ins but accidentally submitted the transfer request without including them, the best way to correct this would be to transfer the UAD-2/Apollo hardware back to the seller's account via the transfer process and have the seller re-submit the transfer request, this time making sure to include plug-ins. 

If neither the UAD-2/Apollo device or plug-ins show in your UA account then the transfer request has either not been submitted or has not yet been processed. Check with the seller to make sure the transfer request has been submitted, and if so allow 2-3 business days for processing.

 

The seller said they were going to transfer the UAD-2/Apollo device to my account with plug-ins, but have not done so and will no longer answer my emails.  What do I do?

If the seller is unresponsive after multiple attempts, please contact support to see what your options are. If you purchased the used device via an online marketplace like eBay, Amazon, etc then we would also recommend filing a claim with the site you purchased the device from to alert them that the seller did not deliver the plug-in assets that you paid them for.

Note that UAD plug-ins cannot be manually transferred between accounts under any circumstances, and Universal Audio cannot get involved in third-party transactions or disputes between a seller and a buyer.

 

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