By default, all VAT-compliant territories (including the EU and UK) will be charged tax at checkout. If you believe you are eligible for VAT exemption, please contact our Customer Care team with your VAT ID and any other relevant details, and we will assess the situation.
Do prices in the UAD Store include VAT?
No, all prices displayed in the UAD Store do not include VAT. VAT is calculated and added at checkout only after you provide your billing address.
How is VAT calculated at checkout?
VAT is automatically calculated based on the billing address entered at checkout. The applicable rate will depend on local tax regulations for that location.
How can I have my VAT ID appear on my invoices?
To have your valid VAT ID appear on invoices, go to your UA Account profile page, click Edit under the “Account Info” section, and enter your VAT ID before purchasing. Once saved, it will automatically show on all future invoices.
I believe I was charged VAT incorrectly. What should I do?
If you believe you should not have been charged VAT, please contact our Customer Care team. Make sure to provide your VAT ID and any other relevant details so we can assess the situation quickly.