How to Perform an Apollo Hardware Reset

In this article, we explain the steps to follow in order to reset your Apollo interface.

A hardware reset allows Apollo to start with factory default settings. This can be useful when setting up Apollo in new environments, or when troubleshooting an issue.

The reset procedure varies slightly between different Apollo models. It is advised to disconnect or power off output devices (headphones, monitors, etc) before the reset.

Note: The hardware reset does not affect Apollo's firmware version, registration status, or plug-in authorizations.

Apollo Desktop Hardware Reset

• Apollo Solo, Arrow (Thunderbolt 3)
• Apollo Solo USB
• Apollo Twin (Silver)
• Apollo Twin USB (Silver)
• Apollo Twin MkII
• Apollo Twin X
• Apollo Twin X USB
• Apollo x4
  
  

Apollo Rack Hardware Reset

• Apollo Firewire (Silver)
• Apollo 8, Apollo 8p
• Apollo x6, Apollo x8, Apollo x8p
• Apollo 16
• Apollo 16 MkII
• Apollo x16, Apollo x16D

Apollo Solo, Arrow Hardware Reset

1. Shut down the host computer with Apollo connected.
2. Press and hold the LEVEL knob & LOW CUT, POLARITY buttons
   
3. Power the computer ON while continuing to hold the buttons. Once power is restored to Apollo, the LEDs will flash rapidly. When the flashing stops, all buttons can be released.
   
   

Apollo Solo USB Hardware Reset

1. Power your Apollo device OFF using the rear switch.
2. Press and hold the LEVEL knob & LOW CUT, POLARITY buttons.
   
3. Power Apollo ON while continuing to hold the buttons. After a brief moment, the LEDs will flash rapidly, and all buttons can be released.
   
   

Apollo Twin, Apollo Twin USB Hardware Reset

1. Power your Apollo device OFF.
2. Press and hold the LEVEL knob & LOW CUT, POLARITY buttons.
   
3. Power Apollo ON while continuing to hold the buttons. After a brief moment, the LEDs will flash rapidly, and all buttons can be released.
   
   

Apollo Twin MkII, Apollo Twin X Hardware Reset

1. Power your Apollo device OFF.
2. Press and hold the PREAMP, LOW CUT, POLARITY buttons.
   
3. Power Apollo ON while continuing to hold the buttons. After a brief moment, the LEDs will flash rapidly, and all buttons can be released.
   
   

Apollo x4 Hardware Reset

1. Power your Apollo device OFF.
2. Press and hold the PREAMP, LOW CUT, POLARITY buttons.
   
3. Power Apollo ON while continuing to hold the buttons. After a brief moment, the LEDs will flash rapidly, and all buttons can be released.
   
   

Apollo Rack Hardware Reset (all non-16 models)

1. Power your Apollo device OFF.
2. Press and hold the PREAMP knob & LOW CUT, POLARITY buttons.
   
3. Power Apollo ON while continuing to hold the buttons. After a brief moment, the LEDs will flash rapidly, and all buttons can be released.

Note: The steps in this section applies to the following Apollo Rackmount models.

• Apollo Firewire (Silver)
• Apollo 8, Apollo 8p
• Apollo x6, Apollo x8, Apollo x8p

Apollo 16, Apollo 16 MkII, Apollo x16, Apollo x16D Hardware Reset

Important Note: Performing a hardware reset with Apollo x16D should be only done as a last troubleshooting resort. Hardware resets with Apollo x16D reset all network settings and removes subscriptions in Dante Controller.

With Apollo x16D, all settings are reset after the device is discovered in Dante controller (typically around 30 seconds, but actual times are network environment dependent).

1. Power your Apollo device OFF.
2. Press and hold the METER & MONITOR buttons.  
3. Power Apollo ON while continuing to hold the buttons. After a brief moment, the LEDs will flash rapidly, and all buttons can be released.