In this article, we demonstrate the process you need to follow if you need to link a different iLok ID to your UA account.
You may need to follow these instructions if you accidentally linked the wrong iLok ID to your UA account, or you have a new iLok ID you want to use. You can change the iLok ID linked to your UA account a total of two times by yourself. If you require additional iLok ID changes for your UA account, please contact the Customer Care team.
Important Note
This process is not intended to be used to link someone else's iLok ID to your UA account. Additionally, since demo and NFR licenses cannot be transferred, they will be lost when going through this process.
Before you can change the iLok ID linked to your UA account, you must first deactivate all LUNA and UAD Native plug-in (UADx) licenses from the old iLok ID. This is done using iLok License Manager.
Deactivate LUNA and UADx license(s):
- Open the iLok License Manager application.
- Navigate to the "All Licenses" tab and locate all licenses with the Publisher Name "Universal Audio, Inc."
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Right-click (or Ctrl + Click on macOS) on the license and choose Deactivate.
Changing the iLok ID linked to your UA Account
- Log in to your Universal Audio account on our website.
- Click the profile icon in the upper right corner, then navigate to the Profile section.
- Click the Edit iLok button, then enter the new iLok account you'd like to use in the field under Transfer to Another iLok ID.
Note: This process can only be done twice. - On the next screen, enter your iLok account login credentials and then click Authorize.
Your transfer request will be placed in a queue. The transfer process can take anywhere from a few seconds to up to 15 minutes, depending on how busy the servers are.
Important Note
If your iLok account is connected to another UA account, the error message shown below will appear:
In order to link your iLok account to your current UA account, it must be unlinked from the UA account it's currently linked to. Please note that the unlink procedure can only be done when no UA licenses have been deposited in the iLok account currently linked to the UA account.
To relink the iLok account, the iLok username and password will be necessary.