If UAD Console is unable to detect any Apollo or Volt 876 interface, the following splash screen appears.
Important Notes for Apollo:
- Apollo must be powered on and connected to computer when installing UAD DSP Plug-Ins & Drivers.
- If Apollo is not detected during the install process, the UA Mixer Engine component may get excluded. This can result in UAD Console displaying Connect your Apollo or Volt device.
- UA Mixer Engine is a component of UAD DSP Plug-Ins & Drivers that supports UAD Console and Apollo interfaces.
- UAD DSP Plug-Ins & Drivers will exclude UA Mixer Engine for installations where no Apollo devices are involved and only DSP Accelerator products are used.
Important Notes for Volt:
- UAD Console currently only supports Apollo and Volt 876 interfaces.
- Volt desktop models are not expected to appear in UAD Console.
- Volt 876 does not require UAD DSP Plug-Ins & Drivers.
For older versions of UAD Console, the following error messages will appear instead of the Connect your Apollo or Volt device splash screen.
Windows:
macOS:
If you run into this issue when using Apollo, follow the steps below to troubleshoot.
- Check System Requirements
- Connect Apollo and install UAD DSP Plug-Ins & Drivers
- Troubleshooting "Connect your Apollo or Volt device" in Windows
- Troubleshooting "Connect your Apollo or Volt device" in macOS
Check System Requirements
Ensure your computer meets the System Requirements of your Apollo device.
If these requirements are not met, this issue can occur because Apollo was not detected during the installation process of UAD Software.
Connect Apollo and Install UAD DSP Plug-Ins & Drivers
Make sure Apollo is connected to computer and powered ON before starting the UAD DSP Plug-Ins & Drivers installation process.
Check the computer for active System Cleaner tools. Applications of this type can often interfere with the installation of UA software. Disable or uninstall them as necessary before installing UAD DSP Plug-Ins & Drivers.
Notes on System Cleaner Tools and UA Software
Next, download and install UAD DSP Plug-Ins & Drivers. This can be found in the UA Connect app.
You can verify if UAD DSP Plug-Ins & Drivers are installed properly by launching the UAD Meter & Control Panel application. If there is a status message there, proceed to this troubleshooting guide.
Troubleshooting "Connect your Apollo or Volt device" in Windows
The steps here also apply to Unable to launch UA Mixer Engine error messages.
First, verify the Apollo is detected and online under UAD Meter and Control Panel > System Info > Hardware.
Open File Explorer in Windows and navigate to: C:\Program Files (x86)\Universal Audio\Powered Plugins
If UAMixerEngine is missing in this folder, try launching UATrayIcon with Apollo powered ON and connected to the PC.
If this does not resolve the issue:
- Run the following tools to repair any errors or corruptions with the system:
- Next, please try the following:
- Apply the advised guidelines from the Windows Optimizations for UA Devices article.
- Perform the (Windows) UAD Uninstall / Reinstall Procedure.
- IMPORTANT: After uninstalling, be sure to Delete UAD Preference Files and check for any remaining UAD Device Drivers.
- Run the Microsoft Install + Uninstall Utility. Check to uninstall any leftover instances of UAD software. If there are multiple UAD entries, this tool may need to be ran multiple times. If there are no UAD entries to uninstall using this tool, proceed to next step.
- Reboot computer before re-installing one more time using the latest UAD software in UA Connect.
Troubleshooting "Connect your Apollo or Volt device" in macOS
The steps here also apply to Unable to launch UA Mixer Engine error messages.
First, verify the Apollo is detected and online under UAD Meter and Control Panel > System Info > Hardware.
Perform the full UAD Uninstall / Reinstall Procedure (macOS) procedure. During the install process, make sure the option for Apollo Interface Software is checked.
Performing this procedure using a new admin user account in macOS can also help repair unique software issues.
How to create a new Admin user profile on macOS
Navigate to this pathname in macOS: /Library/Application Support/Universal Audio/Apollo
Manually launch UA Mixer Engine.
Go to macOS System Settings > General > Login Items & Extensions and make sure the following entries from UA are allowed to run in background.