UA Connect Uninstall / Reinstall Procedure (Windows 10)

Watch this short video to learn how to uninstall and reinstall the UA Connect software on Windows 10 in order to troubleshoot common issues. 

Below are instructions on how to properly uninstall UA Connect from your Windows 10 system. 

Note: Make sure to manually remove the UA Connect preference files as described below before reinstalling UA Connect.

Uninstall UA Connect

  1. Press the [Windows] key.
  2. Type Apps & features.
  3. Hit [Enter].


  4. In Apps & features, find and click UA Connect.
  5. Click on Uninstall option.
  6. Confirm by clicking Uninstall again.
  7. Click OK.


Remove UA Connect Preference Files

Preference files for the UA Connect app are located in C:\Users\[username]\AppData\Local, which is hidden by default. To navigate directly to this folder, follow these steps:

  1. Press the [Windows] key.
  2. Type %localappdata%.
  3. Hit [Enter].


  4. Open the Universal Audio folder.


  5. Delete the UA Connect folder found inside.


Reinstall UA Connect

Once the steps above are done, download and install the latest version of UA Connect found here.

Articles in this section

See more