IMPORTANT: This article describes how to transfer Apollo / Satellite / PCIe UAD-2 hardware from your account to a new owner. For registration information, click here.
Account transfer is not required for moving hardware from one computer to another, or between systems in your account.
- UAD-2/Apollo hardware can be transferred with or without all UAD-2 plug-in licenses in the system. Individual plug-ins can not be selected for transfer.
- If the option to include plug-ins with a transfer is chosen, all UAD-2 plug-in licenses in the System associated with the device, as well as associated perpetual UADx native plug-in licenses, will be transferred with the hardware to the new owner.
- UADx perpetual licenses without an associated UAD-2 version cannot be transferred.
- Unless you wish to transfer ownership of your entire UAD-2 plug-in library with the device, a transfer is not necessary.
- Any Apollo or Satellite hardware can be registered, and it will move out of your account automatically when it is registered to a different account.
- If no plug-ins are transferred out of your account with the device, the new owner will receive the associated Analog Classics collection.
- Transfers are not required for Volt, microphone, or guitar products.
Overview:
- Deactivate LUNA and UADx Licenses (if transferring all plug-ins)
- Initiate Transfer of UAD Hardware
- Connect and Authorize UAD Hardware
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Registration of Hardware by New Owner
Deactivate iLok Licenses
If the original owner has native perpetual UADx licenses activated and has opted to transfer plug-ins, these must be deactivated from their iLok account before requesting a transfer.
To deactivate UADx licenses:
- Open iLok License Manager
- Right-click (Ctrl+Click) on any LUNA and UADx licenses and choose Deactivate.
Deactivate UADx licenses using iLok License Manager
After the licenses are deactivated, you can fill out the transfer form and submit.
Initiate UAD Hardware Transfer
The current owner can transfer ownership by clicking the Transfer a Device button on this page.
A pop-up window will open, showing the serial number of each device so that it is possible to discern between two products of the same type. Click the Transfer button on the device that must be transferred.
The current owner must choose if they want to transfer all plug-ins registered to the System that they are transferring the UAD-2/Apollo hardware from to the new owner.
If Yes is chosen, all UAD-2 plug-in licenses in the System associated with the device, as well as associated perpetual UADx plug-in licenses, will be transferred with the hardware to the new owner.
If No is chosen, all plug-in licenses will remain in the seller's account and only the included Analog Classics plug-ins will be issued to the new owner when the hardware is transferred.
Connect and Authorize UAD Hardware
Now the hardware must be authorized. This step can be performed by either the original owner or the new owner.
Important: If the device that you are transferring belongs to a System that includes other UAD devices then all devices in that system must be authorized for the transfer to complete.
- Install or update to the latest UAD Software.
- Connect all of your UAD hardware.
- In the UAD Meter & Control Panel application, click the blue UAD-2 button to open the Plug-Ins panel.
- Click the Authorize Plug-Ins button.
Note, you may get the message 'Transfer already in progress for hardware'
The device is now in a pending state, ready for registration by the new owner.
The device will remain in a pending state until registered by the new owner, at which point, it will leave your account.
Registration of Hardware by New Owner
The hardware is now ready to be registered by the new owner. For help with registering used hardware, click here.
Note - Registration works with UAD Software 10.1.1 or later.
To register hardware where software is older than this, please reach out to Customer Care.