UAD Plug-Ins

Welcome to UA Support
How can we help?

LUNA Uninstall / Reinstall Procedure

Deleting LUNA Application

1. In the mac OS X Finder, navigate to the Applications folder.  Delete LUNA application:

Screen_Shot_2021-05-24_at_3.30.11_PM.png

Note: Make sure to manually delete the LUNA preference files as described below.

Deleting LUNA Preferences

LUNA preference files are used to save global LUNA system settings.  To make sure these are not corrupted, delete the files below from ~/Library.

1. Open macOS Finder.

1.png

2. Press Shift+Command+G on your computer keyboard.

2.png

Note: Shift+Command+G is the keyboard shortcut that launches the “Go to the folder” search bar.

 

3. In the “Go to the folder” search bar, type or copy and paste the following text, then click “Go”:

~/Library/Application Support/Universal Audio

Screen_Shot_2021-05-24_at_3.09.45_PM.png

4. In the Universal Audio folder, delete the entire "workspace" folder.

NOTE: Deleting the workspace folder will require the user to login again.

Screen_Shot_2021-05-24_at_3.19.11_PM.png

5. Press Shift+Command+G on your computer keyboard in mac OS Finder to get back to the “Go to the folder” search bar. Type or copy and paste the following text, then click “Go”:

~/Library/Preferences

image8__1_.png

6. In the Preferences folder, delete the following file (if available):

com.uaudio.luna.plist

Screen_Shot_2021-06-09_at_12.16.23_PM.png

 

7. In the Preferences folder, navigate to the "Universal Audio" folder. In the "Universal Audio" folder, delete the following file:

LUNAprefs.json

Screen_Shot_2021-05-24_at_3.39.57_PM.png

 

8. After the LUNA software has been uninstalled and the preference files have been removed, empty the Trash on your Mac, and reinstall using the latest LUNA software found in the link below:

 

https://www.uaudio.com/uad/downloads

 

 

 

 

 

 

Have more questions? Submit a request

Comments